Marco Rivas
Brownsville,VT
Summary
Adept at navigating high-stress environments, I excelled in customer service and sales roles at Restaurant Source and Rivas Auto Sales, respectively. Leveraging problem-solving and sales expertise, I enhanced customer satisfaction and loyalty, significantly boosting sales targets. My approach combines active listening with critical thinking, fostering strong client relationships and driving results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Restaurant Source
01.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Agent
Rivas Auto Sales
03.2020 - 03.2022
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of [Type] products or services to promote sales.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
High School Diploma -
Rivera Early College High School
Brownsville, TX05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Customer Relations
- Data Entry
- Scheduling
- Team Development
- Data Collection
- Product Sales
- Sales expertise
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Restaurant Source
01.2021 - 03.2022
Sales Agent
Rivas Auto Sales
03.2020 - 03.2022
High School Diploma -
Rivera Early College High School
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