Marco Soto
San Marcos,TX
Summary
Dynamic Training Lead at Chick Fil A with proven leadership in enhancing team efficiency and customer satisfaction. Skilled in cash handling and bilingual communication, I excel in fostering a collaborative environment. Recognized for effectively resolving customer issues and training staff to achieve operational excellence. A dedicated professional committed to delivering outstanding service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Training Lead
Chick Fil A
Pflugerville, TX
07.2022 - 10.2023
Was in charge of training new Team Members in the Front of House as-well as training current Team members to make sure everything was done as efficiently as possible.
Car Wash Manager
Shine On Car Wash & Detail Center
Austin, TX
08.2021 - 12.2021
In charge of supervising all cars to be cleaned properly as well as handling customer dissatisfaction’s to ensure a good outcome. Aswell as money handling.
Education
Criminal Justice
Texas State University
San Marcos, TXVeterinary Science
Weiss High School
Pflugerville, TX05.2024
Skills
- Cash Handling
- Leadership
- Management
- Fast Learner
- Fast Worker
- Customer Service
Certification
Food Handlers
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Training Lead
Chick Fil A
07.2022 - 10.2023
Car Wash Manager
Shine On Car Wash & Detail Center
08.2021 - 12.2021
Criminal Justice
Texas State University
Veterinary Science
Weiss High School