Marco Trevino
San Antonio
Summary
Highly-motivated, extremely professional employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional integrity skills. Adept at working effectively unsupervised and quickly mastering new skills. Ensuring all company standards are met.
Overview
3
3
years of professional experience
2018
2018
years of post-secondary education
Work History
Credit Card Specialist
Wells Fargo
San Antonio
09.2024 - Current
- Assisted customers with payment plans and other special arrangements as needed.
- Maintained accurate records of customer interactions.
- Processed payments from customers in a timely manner.
- Responded to inquiries from customers regarding their credit cards and accounts.
- Managed the filing process for claims and disputes concerning fraudulent transactions on member accounts.
- Assisted bankers with member account inquiries, ensuring accurate and timely responses.
- Partnered with various departments to address and resolve credit card concerns efficiently.
Review Analyst
Capgemini
San Antonio
08.2023 - 09.2024
- Fulfilled document and work request requirements according to organizational standards.
- Worked closely with leads and supervisors to identify and resolve discrepancies in member accounts.
- Evaluated data sets in Excel to identify discrepancies.
- Reviewed documents to identify and correct errors before final print production.
- Created data templates with Microsoft Excel and related tools to support accurate and consistent analysis.
- Completed tasks promptly, ensuring accuracy and eliminating errors.
- Reviewed accounts with meticulous attention to detail, ensuring accuracy and compliance.
Review Analyst
Adastaff (Capgemini)
San Antonio
12.2022 - 08.2023
- Reviewed accounts with meticulous attention to detail, ensuring accuracy and compliance
- Fulfilled document and work requests requirements according to organizational standards.
- Worked closely with leads and supervisors to identify and resolve discrepancies in members accounts.
- Evaluated data sets in excel to identify discrepancies.
- Reviewed documents to identify and correct errors before final print production.
- Created data templates with Microsoft excel and related tools to support accurate and consistent analysis.
- Completed tasks promptly, ensuring accuracy and eliminating errors.
Education
Victory Learning Center
San Antonio, TXSkills
- Customer account management
- Fraud investigation
- Data analysis
- Research skills
- Problem-solving abilities
- Team building
- Professionalism
- Adaptability
- Multitasking capacity
- Excel proficiency
- Critical thinking
- Reliability
- Professional demeanor
- Data entry
- Attention to detail
- Reliable
Timeline
Credit Card Specialist
Wells Fargo
09.2024 - Current
Review Analyst
Capgemini
08.2023 - 09.2024
Review Analyst
Adastaff (Capgemini)
12.2022 - 08.2023
Victory Learning Center