Marco Valenzuela
San Jose,CA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
10
10
years of professional experience
Work History
Shift Lead Supervisor
Allied Universal Security Services
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Resolved client complaints and issues and offered thoughtful solutions to maintain client satisfaction.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Elemental Wellness Delivery – Lead Driver
Elemental Wellness Center
01.2019 - 01.2022
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Dispatching drivers as well as setting up routes.
- Drove safely in various weather and road conditions to avoid accidents.
- Skilled at working independently and collaboratively in a team environment.
Skechers Assistant Manager
Skechers
01.2014 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
Intern
Red Wall Studio
01.2018 - 01.2018
- Helped handle all audio mixing for clients
- Adjust volume level and sound quality during recording sessions
- Kept studio clean as well as the waiting area.
Education
Audio Bachelors of Applied Science - Interactive Audio
SAE Expression College
Emeryville, CA06.2019
High School Diploma -
Liberty High School
2014
Skills
- Adaptability and flexibility
- Staff motivation
- Effective communication
- Microsoft Word
- Excell
- Adobe Premiere Pro
- Conflict resolution
- Customer service focus
- Team leadership
- Scheduling expertise
- Employee training
- Client Service
- Strong Verbal and Written Communication
- Team Supervision
- Problem-Solving
- Documentation and Reporting
Timeline
Shift Lead Supervisor
Allied Universal Security Services
08.2022 - Current
Elemental Wellness Delivery – Lead Driver
Elemental Wellness Center
01.2019 - 01.2022
Intern
Red Wall Studio
01.2018 - 01.2018
Skechers Assistant Manager
Skechers
01.2014 - 01.2019
Audio Bachelors of Applied Science - Interactive Audio
SAE Expression College
High School Diploma -
Liberty High School
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