Marco Vargas-Martinez
Las Vegas,Nv
Summary
Enthusiastic Barback proficient in handling food safely, maintaining clean work areas and restocking supplies. Eager to further develop wine, liquor and mixed drinks knowledge. Desiring to bring 2 years of related experience to a new growth-oriented position.
Overview
10
10
years of professional experience
Work History
Bartender Assistant
Allē Lounge On 66 At Resorts World
2023.02 - Current
- Maintained full knowledge of menu offerings and learned how to prepare wide range of specialty drinks and cocktails.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
Server Assistant
Allē Lounge On 66 At Resorts World
2022.01 - 2023.02
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Assisted with dining room set up prior to and after service period.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Greeted customers warmly to provide exceptional customer service.
NightLife Security Officer
Wynn Las Vegas
2020.02 - 2020.03
- Checked and verified photo identification prior to granting facility access.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Lead Ambassador/Ambassador/Server Shift Leader
HyperX Esports Arena
2018.02 - 2020.01
- Manage VIP rooms while delivering quality service standards
- Assisted with selling VIP rooms by quoting prices and reporting sales to the manager
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Increased sales significantly by upselling higher-end products to customers.
Spa Receptionist
Luxor Hotel & Casino
2013.04 - 2018.03
- Escorted clients to spa areas, treatment rooms, and offices.
- Utilize extensive knowledge of SpaSoft, Zenoti and Microsoft Office to run daily operations
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
Liberty High School
Las Vegas, NVSkills
- Food and Beverage Service
- Cocktail Knowledge
- Product and Service Sales
- Managing Multiple Tasks
Timeline
Bartender Assistant
Allē Lounge On 66 At Resorts World
2023.02 - Current
Server Assistant
Allē Lounge On 66 At Resorts World
2022.01 - 2023.02
NightLife Security Officer
Wynn Las Vegas
2020.02 - 2020.03
Lead Ambassador/Ambassador/Server Shift Leader
HyperX Esports Arena
2018.02 - 2020.01
Spa Receptionist
Luxor Hotel & Casino
2013.04 - 2018.03
High School Diploma -
Liberty High School
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