Marco Vertiz
F45 Training
North Miami Beach,Florida
16
years of professional experience
Dynamic customer service professional with extensive experience, excelling in client relations and inventory management. Proven ability to resolve complaints effectively while training staff in sales techniques. Bilingual in Spanish, I bring strong organizational skills and adaptability to fast-paced environments, ensuring exceptional service and operational efficiency.
Work History
Group Fitness Instructor
3 Months- Led high-energy group fitness classes with precise movement cueing and safe exercise progression.
- Mentored newer instructors on coaching style, timing, and class management.
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Demonstrated proper form, modifications, and regressions to support varied fitness levels.
- Monitored participant performance and corrected technique to reduce injury risk.
- Delivered motivating coaching that improved member engagement and class retention.
- Set up and reset training stations efficiently to maintain smooth class transitions.
Personal Trainer
5 Months- Designed personalized fitness programs to meet individual client goals and needs.
- Conducted one-on-one training sessions, focusing on strength, endurance, and flexibility techniques.
- Assisted clients in executing proper exercise techniques to prevent injuries and enhance performance.
- Developed nutritional guidance plans aligned with fitness objectives to support client health.
Shift Leader
- Developed strong customer service skills through daily interactions with customers.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Trained new employees on basic customer service techniques and procedures.
- Operated cash register to process cash, check and credit transactions.
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
- Sold products to customers by explaining product features and benefits.
- Maintained professional, positive attitude, contributing to productive work environment.
- Greeted customers and ascertained what each customer wanted and needed.
- Resolved customer inquiries and complaints with effective communication skills.
Store Associate
1 Year 9 Months- Greeted customers and answered questions, assisting with needs and finding items.
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
- Built relationships with customers through friendly conversations about products or services offered at the store.
- Performed general store maintenance for clean store appearance.
- Labeled, tagged, and sorted merchandise for sale.
- Maintained store cleanliness by restocking shelves, vacuuming floors, and removing debris.
- Processed cash and credit payments with accurate cash-handling.
- Performed daily opening and closing procedures including counting money, balancing drawers, organizing supplies.
- Provided training assistance to new associates on company policies or procedures.
- Ensured compliance of all company policies regarding returns, exchanges, refunds, security measures.
Front Desk Receptionist
1 Year 6 Months- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Monitored front desk traffic to support customer satisfaction.
Assistant Manager
9 Years 2 Months- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
Education
High School Diploma
Skills
Customer-service oriented
Inventory management
Security awareness
Expert in Spanish
Customer/Client relations
Verbal and written communication
High efficiency
Punctual
Excellent people skills
Multitasking strengths
Organization skills
Sales training
Excel and word experience
POS and payroll systems
Adaptability
Problem-solving aptitude
Passion for fitness
Timeline
Group Fitness Instructor
F45 Training
07.2026 - CurrentRead More
Personal Trainer
Crunch Fitness Gym
01.2026 - 06.2026Read More
Shift Leader
Trulieve
12.2023 - 12.2023Read More
Store Associate
Equinox
11.2021 - 08.2023Read More
Front Desk Receptionist
Ax Ink Studio
05.2020 - 11.2021Read More
Assistant Manager
Iron Sushi
03.2011 - 05.2020Read More
Coral Gables Sr High
High School Diploma
Read More