Marco Gutierrez
BALL GROUND
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
1
1
year of professional experience
Work History
Assistant Manager
La Catrina Mexican Grill
12.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
No Degree - Accounting
Chattahoochee Technical College
Marietta, GA12.2025
High School Diploma -
La Ceiba Bilingual School
La Ceiba, Honduras06.2021
Skills
- Task Delegation
- Operations Management
- Employee Scheduling
- Employee Performance Evaluations
- Staff Management
- Team Motivation
- Orientation and Training
- Customer Relations
- Product Branding
- Staff Supervision
- Money Handling
- Sales Reporting
- Quality control
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
La Catrina Mexican Grill
12.2022 - Current
No Degree - Accounting
Chattahoochee Technical College
High School Diploma -
La Ceiba Bilingual School
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