Hi, I’m
Marco Antonio Aguilar
Austin,TX
Summary
- Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable successful providing fast, high-quality customer service.
- Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Atria Senior LivingAustin, Texas
Waitstaff member
10.2022 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Top achievement became employee of the month in less than year
DoordashAustin, TX
Doordash driver
11.2021 - Current
Job overview
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Amazon flexAustin, Tx
Deliver driver
11.2021 - 01.2022
Job overview
- Delivered goods and products to customer on time and in excellent condition.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
ClearCorrect
Manufacturing Technician
10.2019 - 09.2021
Job overview
- Performed weekly sanitation audit for quality control
- Cleaned and maintained specified work area for each shift to quality standards
- Took part in team meetings to discuss performance and identify areas of improvement
- Handled materials and maintained the cleanliness of equipment and surrounding work area to promote a safe work environment
- Participated in weekly team meetings to address any quality, sanitation, equipment, or customer issues/problems
- Assisted in company effort to increase robot production
- Created fixture designs and tools to enable completion of experiments
- Ensured smooth operation of the product and monitored expensive tools
- Performed all Pack and Ship functions to ensure finished product was shipped to the appropriate assembly facilities
- Worked independently and with others to devise and execute experiments as part of product development activities
- Supported semi-complex research and development
- Followed strict testing procedures to maximize output and minimize scrap
- Developed and maintained relationships with regular customers and coworkers that reinforce a positive environment
- Adhered to any health and safety requirements set in place.
Typhoon Texas Waterpark
Server/Bartender
05.2017 - 09.2017
Job overview
- Met/Exceeded expectations adhering to bartending and serving regulations in compliance to industry standards
- Relayed pertinent information to any necessary staff in order to facilitate and complete day-to-day tasks/responsibilities
- Assisted members with their concerns and complaints
- Ensure all guidelines were met in compliance associated with working in a waterpark
- Built strong relationships with team members, management, and completed all side work duties before leaving for the night
- Resolved guest complaints in a courteous manner
- Served drinks and other beverages
- Assisted in keeping a clean and tidy workspace
- Served each guest with a sincere, positive, pleasant, and enthusiastic attitude
- Worked as a server and bartender in a fast-paced, team-oriented environment
- Served the members in a quick and friendly manner
- Responsible for handling back-end work specific to shifts (i.e
- Stocking beer or liquor, various bar items, restocking paper goods, cleaning restrooms, sweeping and mopping).
Overview
7
years of professional experience
Education
Premier High SchoolPflugerville, TX
High School Diploma
05.2018
Skills
- Management
- Teaching
- Hospitality
- Spanish (fluent)
- Customer Service
- Computer Literacy
- Training
- Staff Development
Timeline
Waitstaff member
Atria Senior Living
10.2022 - Current
Doordash driver
Doordash
11.2021 - Current
Deliver driver
Amazon flex
11.2021 - 01.2022
Manufacturing Technician
ClearCorrect
10.2019 - 09.2021
Server/Bartender
Typhoon Texas Waterpark
05.2017 - 09.2017
Premier High School
High School Diploma