Marco Antonio Alonso
San Andreas
Summary
Successful Customer Care Professional with 15+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
Alorica
09.2024 - Current
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Navigated multiple computer systems and applications to find information.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Customer Service Advocate
TaskUs
12.2019 - 02.2024
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Responded to customer requests for products, services, and company information.
Insurance Customer Service Representative
Qualfon
01.2015 - 10.2019
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Scale House Operator
Arepet Industries
10.2012 - 11.2014
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Maintained tidy work area to reduce likelihood of accidents.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
Education
No Degree - Computer Sciences
St. Philip's College
San Antonio, TXHigh School Diploma -
Somerset High School
Somerset, TX06-2004
Skills
- Call logging
- Email correspondence
- Custom order management
- Billing coordination
- Conflict mediation
- Senior leadership support
- Technical troubleshooting
Timeline
Customer Care Representative
Alorica
09.2024 - Current
Customer Service Advocate
TaskUs
12.2019 - 02.2024
Insurance Customer Service Representative
Qualfon
01.2015 - 10.2019
Scale House Operator
Arepet Industries
10.2012 - 11.2014
No Degree - Computer Sciences
St. Philip's College
High School Diploma -
Somerset High School
Similar Profiles
Martin Saul Avila RenovatoMartin Saul Avila Renovato
Virtual Card Processor at AloricaVirtual Card Processor at Alorica
ASYA TUCKASYA TUCK
Senior Customer Service Specialist at AloricaSenior Customer Service Specialist at Alorica
Natalie WrightNatalie Wright
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Carly WadeCarly Wade
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Victor OropezaVictor Oropeza
Restaurant Manager at KFCRestaurant Manager at KFC