Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marco Antonio Cabrera

Bakersfield,CA

Summary

Adept at enhancing team efficiency and client satisfaction, my tenure at So Cal Cable Network showcases a blend of hard skills like system installation and soft skills such as effective communication. Achieved over 20% improvement in response times by streamlining troubleshooting processes, underscoring my commitment to service quality and maintenance excellence.

Overview

16
16
years of professional experience

Work History

Lead Field Service Technician

So Cal Cable Netrwork
04.2023 - Current
  • Increased team efficiency through clear communication and regular training of junior technicians.
  • Streamlined processes for troubleshooting and repair, resulting in faster response times.
  • Consistently exceeded performance targets set by management regarding quality assurance metrics.
  • Conducted regular audits on tools and equipment usage, optimizing resource allocation.
  • Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
  • Troubleshot complex technical issues effectively using comprehensive analytical skills.

Warehouse Forklift Operator

Dre Work Force
10.2022 - 03.2023
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Reduced product damage by performing routine forklift maintenance and safety checks.

Warehouse Forklift Operator

Johnson & Johnson
09.2022 - 11.2022
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
  • Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.

Warehouse Forklift Operator

Work Now Staffing
02.2021 - 10.2022
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
  • Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.

Material Handler Team Lead

Nexeo Staffing
05.2019 - 02.2021
  • Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
  • Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
  • Provided motivation and support to team members, inspiring high levels of dedication and commitment towards goals.
  • Strengthened cross-functional collaboration by working closely with other departments to fulfill orders accurately and efficiently.
  • Oversaw quality control measures during all stages of material handling, ensuring compliance with industry standards.

Material Coordinator

DHL Supply Chain
06.2018 - 05.2019
  • Managed receiving operations and proper storage of incoming materials.
  • Facilitated clear communication between departments regarding material needs and availability.
  • Managed hazardous materials according to safety regulations, ensuring a safe work environment for all employees.
  • Optimized material flow by implementing efficient inventory management systems.
  • Conducted regular audits of inventory levels to prevent stockouts or overstocking situations.
  • Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.

Freight Operations Clerk

WinCo Foods
01.2018 - 06.2018
  • Facilitated quick resolution of customer inquiries regarding shipment status or billing discrepancies through proactive communication and timely followups.
  • Increased operational efficiency by providing training and support to new team members, including onboarding procedures.
  • Implemented best practices for packing materials and techniques, ensuring merchandise remained undamaged throughout transportation process.
  • Optimized warehouse space utilization by coordinating proper storage placement according to size, weight, and priority of each shipment.

Material Handler

Prologistix Staffing
07.2017 - 01.2018

Construction of various bikes such as Peloton and titan bikes.

  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Lead Field Service Technician

Cal Tek Communications
01.2016 - 07.2017
  • Increased team efficiency through clear communication and regular training of junior technicians.
  • Served as the primary point of contact for clients during project implementation phase, fostering trust and loyalty.
  • Developed strong relationships with clients by providing exceptional customer service and support.

Field Service Technician

Vector USA
02.2011 - 01.2016
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Operated hand tools and power equipment according to company safety procedures.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.

Field Technician

Cross Recruiting
09.2010 - 01.2011
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Install access points on 11 floors in the millenium Biltmore Hotel
  • Pulled Cat-6 Cables from first floor to telecom room MDF to each customers locations
  • Support, dressed cables and terminated cables on RJ-45 Jacks
  • Labeled access point and patch panel also testing with omni scanner
  • Installing patch cords to switches.

Telephone Technician

GSI W/contract AT &T
05.2010 - 09.2010
  • Enhanced team productivity by sharing technical knowledge and providing guidance to junior technicians during on-the-job training.
  • Residential repair lines and trouble shooting fro customers telephone box.
  • To pole terminations cable number to binder post and NID box
  • Checking for corrosion or defected by dirt, sand or overload and whatever damage.

Field Service Technician

T-3 Communications Staffing
08.2009 - 05.2010
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Designed closet and equipment lay-outs and installed hardware backboards connecting blocks copper patch panels.
  • Fiber enclosures installations and terminations
  • install of cat 3,5,6.6A coax fiber fire alarm cables.
  • Labeling cables to industry standard and dressing cables
  • Install of sleeves of various sizes
  • Cable support with hanger and j-hooks

Cable Installation Technician

TEK Systems Global Services
10.2008 - 08.2009
  • Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.
  • Pulled cables and terminated RJ-45 Jacks dressed cables as well strapping all cables on ceiling with j-hooks.
  • Installed junctions boxes and sleeves also blue print reading
  • Fire stopping in all sleeves also route cables to MDF closet
  • Terminated cables on path panels, label path panel and testing with omni scanner.

Education

Diploma - Certified in Fiber Optics - FOA-CFOT-#217-0285

RWM Fiber Optics
Carson, CA
01-2011

Diploma - Telephone Maintenance

East Los Angeles Skill Center
East Los Angeles Ca
01-2001

High School Diploma -

Theodore Roosevelt High School
East Los Angeles, Ca
01-1983

Skills

  • Field repairs
  • Electrical systems
  • System installation
  • Diagnostic testing
  • Troubleshooting and repair
  • Power tools operation
  • Service quality
  • Installation and maintenance
  • Verbal and written communication
  • Valid Driver's license

Languages

Spanish
Full Professional

Timeline

Lead Field Service Technician

So Cal Cable Netrwork
04.2023 - Current

Warehouse Forklift Operator

Dre Work Force
10.2022 - 03.2023

Warehouse Forklift Operator

Johnson & Johnson
09.2022 - 11.2022

Warehouse Forklift Operator

Work Now Staffing
02.2021 - 10.2022

Material Handler Team Lead

Nexeo Staffing
05.2019 - 02.2021

Material Coordinator

DHL Supply Chain
06.2018 - 05.2019

Freight Operations Clerk

WinCo Foods
01.2018 - 06.2018

Material Handler

Prologistix Staffing
07.2017 - 01.2018

Lead Field Service Technician

Cal Tek Communications
01.2016 - 07.2017

Field Service Technician

Vector USA
02.2011 - 01.2016

Field Technician

Cross Recruiting
09.2010 - 01.2011

Telephone Technician

GSI W/contract AT &T
05.2010 - 09.2010

Field Service Technician

T-3 Communications Staffing
08.2009 - 05.2010

Cable Installation Technician

TEK Systems Global Services
10.2008 - 08.2009

Diploma - Certified in Fiber Optics - FOA-CFOT-#217-0285

RWM Fiber Optics

Diploma - Telephone Maintenance

East Los Angeles Skill Center

High School Diploma -

Theodore Roosevelt High School
Marco Antonio Cabrera