Marcos Castillo
Hagerstown,MD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Assistant Sales Manager
T-Mobile
02.2020 - 02.2024
- Implemented strategic initiatives to maximize product visibility.
- Strengthened customer loyalty by addressing concerns promptly and personally.
- Formulated innovative sales strategies by analyzing market trends.
- Monitored team performance with regular assessments to identify improvement areas.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Generated sales report to help upper management make effective decisions and sales plans.
- Managed inventory levels to meet sales demands without overstocking.
Senior Customer Service Representative
Nidec Motor
05.2017 - 02.2020
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High school diploma or GED -
Mena High School
05-2017
Skills
- Team building and development
- Sales reporting
- Sales goals
- Order management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
Timeline
Assistant Sales Manager
T-Mobile
02.2020 - 02.2024
Senior Customer Service Representative
Nidec Motor
05.2017 - 02.2020
High school diploma or GED -
Mena High School
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