Marcos Cayetano
Los Angeles,CA
Summary
Amazing communication skills and very energetic team player who enjoys helping customers and assistant them with any needs. Experienced customer service associate and representative who has experience different customer service environments which include retail and food and has thrived in those environments. A good listener and problem solver who is very reliable with a good attitude.
Overview
3
3
years of professional experience
Work History
Retail Associate
Big 5 Sporting Goods
Los Angeles, CA
11.2023 - Current
- Engaged with customers to determine appropriate items to fit needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Stocked and cleaned shelves while maintaining neat and orderly store.
Customer Service Associate
Maplecraft
Los Angeles, CA
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Curacao
Los Angeles, CA
10.2022 - 01.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Packaged and shipped online orders.
Customer Service Associate
Domino's Pizza
Westwood, CA
01.2022 - 04.2022
- Greeted customers and took their orders in person and through the phone.
- Helped prepare and cook pizzas in the kitchen.
- Worked with other associates to support cashiers and management needs.
- Packed customer orders into boxes.
Education
High School Diploma -
Robert F Kennedy Community School
Los Angeles, CA06.2016
Skills
- Customer Service and Assistance
- Exceptional Communicator
- High Energy
- Problem Resolution
- Retail Sales
- Teamwork and Collaboration
- Cash Register Operation
Timeline
Retail Associate
Big 5 Sporting Goods
11.2023 - Current
Customer Service Associate
Maplecraft
03.2023 - Current
Customer Service Representative
Curacao
10.2022 - 01.2023
Customer Service Associate
Domino's Pizza
01.2022 - 04.2022
High School Diploma -
Robert F Kennedy Community School
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