Marcos Del Amo
Orlando,FL
Summary
Successful at optimizing policies, reducing incidents and increasing security of building envelope to keep facility, personnel, and guests safe at all time. Recognized as “Operations Manager Of The Year” for exceptional service and performance. Proficient in training and mentoring security employees to maintain high standards of security down to the last team member. Well-versed in patrolling grounds, monitoring feeds, and conducting screenings. Coordinated Security Supervisor with 16 years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel. Adaptable security leader accustomed to managing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management. Confident Security Manager successful at making critical decisions quickly and effectively. Adept at meeting security challenges calmly and rationally. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Branch Manager
Raven Security Group
Miami, FL
02.2024 - Current
- Enhanced overall facility safety by conducting regular audits of security equipment and systems.
- Implemented a comprehensive emergency response plan, improving preparedness for various crisis situations.
- Monitored surveillance systems to quickly respond to potential breaches or incidents, maintaining a secure environment at all times.
- Analyzed trends in security threats to proactively address potential issues before they escalated.
- Developed strong relationships with local law enforcement agencies to enhance collaboration and information sharing.
- Streamlined communication channels among security personnel for faster incident response and resolution.
- Developed customized training programs tailored to unique needs of the organization, enhancing staff competencies in key areas related to their roles.
- Managed security team schedules, ensuring optimal coverage for facility protection.
- Mentored junior staff members in best practices for effective security management, fostering professional growth within the team.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
- Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
Security Operations Manager
Raven Security Group
Miami, FL
09.2022 - 02.2024
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Motivated workers to exceptional performance through implementation of new strategies.
- Kept team compliant with security protocols and appearance standards.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Conducted regular patrols of facility to detect and deter security threats.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
Security Sergeant
Raven Security Group
Miami, FL
03.2022 - 09.2022
- Supervised security personnel to ensure compliance with safety protocols and operational standards.
- Conducted regular inspections of facilities, identifying vulnerabilities and implementing corrective measures.
- Collaborated with law enforcement agencies to develop emergency response strategies and training programs.
- Managed incident reports, documenting findings and recommending improvements for future prevention.
Security Corporal
Raven Security Group
Miami, FL
08.2021 - 02.2022
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Wrote detailed reports of all security breaches and investigations.
- Conducted regular patrols of facility to detect and deter security threats.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Investigated suspicious activities and persons to maintain security of premises.
Field Supervisor
DSI Security
Miami, FL
03.2020 - 08.2021
- Supervised field operations to ensure adherence to security protocols and safety standards.
- Trained and mentored team members on best practices in security measures and emergency response.
- Coordinated daily schedules and resource allocation for optimal staffing efficiency across multiple sites.
- Conducted regular inspections to assess compliance with client specifications and regulatory requirements.
Security Project Manager
AV Systems & Security
Miami, FL
06.2010 - 05.2021
- Achieved team goals through formalized training plans, coaching, and performance management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Defined, implemented, and revised operational policies and guidelines.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored budget and utilized operational resources.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Responded swiftly to security incidents and effectively resolved security issues.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
Human Resources Manager
AV Systems & Technologies
Miami, FL
07.2009 - 05.2010
- Led recruitment and selection processes, enhancing talent acquisition strategies.
- Developed and implemented employee training programs, improving workforce skills and performance.
- Designed and executed employee engagement initiatives, fostering a positive workplace culture.
- Managed HR policies and compliance, ensuring adherence to legal regulations and best practices.
Education
Bachelor Of Arts - Criminal Justice
University of Phoenix
Tempe, AZHigh School Diploma -
MLMPI
Miami, FL06.2010
Skills
- Safe Work Methods
- Customer Satisfaction
- Workplace Safety
- Driver Communications
- Navigation Equipment
- Driver Routing
- Operational Efficiency
- Vulnerability Assessment
- Security policy development
- Mobile Device Management
- Threat Intelligence Analysis
- Identity and Access Management
- Incident Response Management
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Certification
- First Aid/CPR Certified
- FEMA Certified 02/12/2024 emergency management Institute
- National Rifle Association Certified 05/7/2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
• Omar Awad (Regional Manager) - (504) 813-1116
• Wesley Guzman- (407) 453-6659
Timeline
Security Branch Manager
Raven Security Group
02.2024 - Current
Security Operations Manager
Raven Security Group
09.2022 - 02.2024
Security Sergeant
Raven Security Group
03.2022 - 09.2022
Security Corporal
Raven Security Group
08.2021 - 02.2022
Field Supervisor
DSI Security
03.2020 - 08.2021
Security Project Manager
AV Systems & Security
06.2010 - 05.2021
Human Resources Manager
AV Systems & Technologies
07.2009 - 05.2010
Bachelor Of Arts - Criminal Justice
University of Phoenix
High School Diploma -
MLMPI