Summary
Overview
Work History
Education
Skills
Timeline
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Marcos Figueroa

Davie,FL

Summary

Talented sales associate with over 8 years of experience. Effective at multi-tasking and maintaining a friendly attitude under pressure. Owned and managed all operational aspects of electronic repair business and its employees. Efficient in building loyalty and long-term relationships with customers. Experienced food and beverage supervisor knowledgeable about kitchen and banquet operations, team leadership, and training. Dependable team player.

Overview

18
18
years of professional experience

Work History

Recreation Attendant

Ritz-Cartlon
03.2023 - Current
  • Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
  • Contributed to efficient facility operations by performing routine maintenance tasks and equipment inspections.
  • Checked swimming pool chemical levels and temperature to maintain water quality and safety.
  • Maintained inventory of equipment, stored and retrieved guest-requested items and assembled and disassembled equipment.
  • Trained new recreation attendants on safety procedures and customer service tactics.

Store Manager

CPR Cell Phone Repair
08.2015 - 07.2022
  • Ensured daily operating procedures were effectively followed and deadlines met in a high-volume, fast-paced location
  • Managed inventory counts and pre-op/post-op checklists
  • Contributed to 20% increase in sales year over year for first 3 years by promoting CPR brand through grassroots events and other marketing initiatives
  • Maintained knowledge of competition and led the field with exceptional customer service
  • Met or exceeded performance objectives and maintained 4.3 out of 5 customer satisfaction rating
  • Developed and leveraged relationship with industry partners.

Food and Beverage Supervisor

Benchmark Hospitality International
06.2009 - 08.2015
  • Began as server and promoted to supervisor in 6 months, supervising teams up to 8 members per shift
  • Created and managed work schedules, delegating tasks based on priority and business needs
  • Ensured proper preparation of existing items and created new items for menus
  • Developed and executed tasting panels of new items for executive management
  • Created and executed buffets and VIP parties for up to 300+ guests
  • Provided training and follow-up to employees and newly hired team members
  • Created professional renderings for proposed renovation of main dining hall.

Summer Intern

Pfizer Inc.
05.2006 - 09.2006
  • Conducted daily activities on social media sites to boost company's online presence
  • Organized and provided support during team presentations, creating slide shows to capture initiative results
  • Facilitated communication between departments.

Education

Bachelor of Architecture -

New Jersey Institute of Technology
Newark, NJ
01.2009

Skills

  • Leadership
  • Decision-making
  • Delegating
  • Team building
  • Effective communication
  • Conflict resolution
  • Adaptability, creativity
  • Self-motivation
  • Fluent English and Spanish

Timeline

Recreation Attendant

Ritz-Cartlon
03.2023 - Current

Store Manager

CPR Cell Phone Repair
08.2015 - 07.2022

Food and Beverage Supervisor

Benchmark Hospitality International
06.2009 - 08.2015

Summer Intern

Pfizer Inc.
05.2006 - 09.2006

Bachelor of Architecture -

New Jersey Institute of Technology

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Marcos Figueroa