Marcos Gonzalez
Jacksonville,FL
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Keen on Klean Solutions. Excelled in staff management and complex problem-solving, boosting operational efficiency. Demonstrates exceptional organizational skills and adaptability, fostering significant improvements in team collaboration and process optimization.
Overview
21
21
years of professional experience
Work History
Supervisor Encargado De Mantenimiento
Keen on Klean Solutions
10.2023 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Demolición Y Limpieza
JCSA Services
06.2022 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Auxiliar De Operaciones
Más Metros SAS
06.2018 - 03.2022
Administrador De Aduanas
Bolivariana De Puertos SA
06.2003 - 06.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Education
Licenciado - Administrador De Aduanas
Colegio Universitario De Administración Y Mercadeo
Puerto Cabello Venezuela 03.2016
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Inventory Control
- Processes and procedures
- Priority management
- Inventory Oversight
- Industrial hygiene
- Teamwork and Collaboration
- Multitasking Abilities
- Attention to Detail
- Decision-Making
- Adaptability and Flexibility
- Organizational Skills
- Professionalism
- Adaptability
- Reliability
- Task Prioritization
- Team Collaboration
- Time management abilities
Timeline
Supervisor Encargado De Mantenimiento
Keen on Klean Solutions
10.2023 - 06.2024
Demolición Y Limpieza
JCSA Services
06.2022 - 10.2022
Auxiliar De Operaciones
Más Metros SAS
06.2018 - 03.2022
Administrador De Aduanas
Bolivariana De Puertos SA
06.2003 - 06.2018
Licenciado - Administrador De Aduanas
Colegio Universitario De Administración Y Mercadeo
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