MARCOS GUADARRAMA
Port Richey,FL
Summary
At Big Lots, I excelled as a Cashier/Floor set Associate, showcasing exceptional customer service and cash handling expertise. My proactive approach led to positive customer feedback and enhanced team performance through mentoring. Demonstrating reliability and a strong work ethic, I adeptly managed transactions and resolved complaints, significantly boosting customer loyalty and satisfaction. While also rated the highest in terms of Punctuality and Rewards influencing.
Overview
2
2
years of professional experience
Work History
Cashier/Floorset Associate
Big Lots
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Food Truck Assistant (VOULENTEER WORK)
Fivay High School
06.2022 - 07.2023
- Produced and served food in a healthy and cleanly manner.
- Worked with peers to boost team morale and efficiency.
- Worked the stove and slow cookers
- Respectively used kitchen equipment; Health and safety wear.
Education
No Degree -
Fivay High School
Hudson, FL05.2025
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Service Minded
- Honest and Dependable
- Conflict Resolution
- Cash handling expertise
Musical Instruments, Cars, Music
- I was in Fivay's Regiment band/Marching band for the last 3 years and have knowledge in a handful of instruments, and i am fluent in reading sheet music and playing. Its program has also taught me how to actively demonstrate leadership, listening, and confidence.
- I Love learning about cars and how they're designed and manufactured.
- I also enjoy listening and diving into different genres of music, artists, and bands.
Timeline
Cashier/Floorset Associate
Big Lots
03.2024 - Current
Food Truck Assistant (VOULENTEER WORK)
Fivay High School
06.2022 - 07.2023
No Degree -
Fivay High School