Marcos Nunez
Salem,Oregon
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Associate Customer Success Representative
Wells Fargo Bank
Salem, OR
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Focused on first call resolutions
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Car Salesman
Honda Of Salem
Salem, OR
03.2021 - 03.2022
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Responded to customer enquiries via telephone and email.
Lead Wrapper
Sharp Custom Cutting
Hubbard, OR
03.2018 - 03.2021
- Weighed, wrapped and labeled meat products for sale to grocery customers.
- Protected consumers by consistently following food handling and safety guidelines.
- Assisted customers with selecting types and cuts of meat by answering questions and offering recommendations.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Education
High School Diploma -
Winema High School Program
Salem, Oregon09.2018
GED -
Winema GED
Salem, Oregon08.2018
Skills
- Data Entry and Maintenance
- Verbal and Written Communication
- Electronic Information Systems
- First-Tier Technical Support
- Computer Proficiency
- Critical Thinking
- Recommending Solutions
- Skilled in Microsoft Office
- Customer Service and Assistance
- Credit Card Payment Processing
- Answering Customer Questions
- Billing Procedures
Languages
English
Native or Bilingual
Spanish
Limited Working
References
- Melissa Corrick - Lead Customer Success Representative
Wells Fargo Bank - Team Lead
(541) 248-0007
macorrick@gmail.com
Relationship: Team Lead at Wells Fargo
- Shawnda K. Jones - Customer Service Associate Manger
Wells Fargo Bank - Manager
(775) 412-8366
Shawanda.k.jones@wellsfargo.com
Relationship: Team Manager at Wells Fargo
- Tracy Thompson - Oregon Department of Consumer and Business Services
(503) 999-2146
tracy.thompson@dcbs.oregon.gov
Relationship: Personal Reference/Long time Acquaintance
Timeline
Associate Customer Success Representative
Wells Fargo Bank
03.2022 - Current
Car Salesman
Honda Of Salem
03.2021 - 03.2022
Lead Wrapper
Sharp Custom Cutting
03.2018 - 03.2021
High School Diploma -
Winema High School Program
GED -
Winema GED
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