MARCOS NUNEZ
Rahway,NJ
Summary
Dedicated professional with over four years in customer relations, consistently enhancing customer retention and driving sales growth through effective upselling techniques. Expertise in developing engaging training materials and fostering collaborative team environments to boost operational efficiency. Strong communication and problem-solving abilities to enhance client interactions.
Overview
8
8
years of professional experience
Work History
Transport Driver
Gee Enterprise
North Bergen, New Jersey
02.2026 - Current
- Operated delivery vehicles across designated routes for timely transport.
- Collaborated with dispatchers to optimize delivery schedules and routes.
- Assisted in loading and unloading cargo to ensure secure transport.
- Maintained safe driving habits to protect property and general public on roadways.
- Performed pre-trip inspections on assigned vehicle prior to departure from facility.
- Prepared bills of lading and invoices when required.
Counter Sales Representative
Carrier Enterprise Inc
Piscataway, NJ
07.2024 - 02.2026
- Worked closely with management supporting daily operations including opening/closing procedures, cash handling, and inventory management.
- Develop and execute showroom layout strategies to highlight key product features and boost visual appeal.
- Handled customer concerns and escalations with professionalism and poise, improving client retention.
- Helped increase sales through upselling techniques and enhanced customer engagement.
- Proficient in data entry with a focus on accuracy, particularly in handling email correspondence, inbound/outbound calls and order processing.
- Maintained inventory levels and organized stock for efficient access.
- Collaborated with team members to enhance customer service experience.
- Trained new staff on sales procedures and customer engagement techniques.
Corporate Trainer
7C Agency
East Brunswick, NJ
01.2024 - 06.2024
- Designed and facilitated training sessions for employees across departments
- Developed engaging training materials and multimedia resources
- Provided individual coaching and mentorship
- Collected and analyzed feedback to improve training effectiveness
- Developed training materials for corporate onboarding programs.
- Provided individual coaching sessions for employees who needed additional support with their job duties.
Customer Relations Manager
The Perfect Linen Touch
Elizabeth, NJ
01.2019 - 01.2024
- Served as the primary point of contact for customers, ensuring consistent communication and relationship management
- Maintained strong client relationships and addressed customer feedback
- Maintained accurate customer records in CRM systems, ensuring timely follow-up on open cases and requests to enhance customer satisfaction
- Analyzed customer data to enhance service delivery
- Collaborated with sales, marketing, and product teams to identify and address customer needs effectively
- Stay updated on company products, services, and policies to provide accurate information to clients
- Managed day-to-day business operations, focusing on scheduling and inventory efficiency
Customer Service Representative Trainer
Williams Sonoma Inc.
Monroe Township, NJ
08.2022 - 10.2023
- Handled inbound and outbound customer inquiries with professionalism
- Set appointments, managed customer orders, and provided policy information
- Resolved customer concerns efficiently, often acting as the escalation point
- Supervised and supported junior representatives to ensure quality service
- Conducted collections on past-due accounts by contacting customers, discussing balances, and negotiating payment arrangements in a courteous and compliant manner
- Maintained accurate records of all collection activity and communicated regularly with the finance department to ensure account resolution
- Adhered to company policy and federal regulations while handling sensitive financial information and maintaining customer trust
- Used internal systems to monitor overdue accounts, track aging reports, and initiate follow-up actions based on account status
- Conducted onboarding sessions for new team members.
Assistant Teacher
ESS
Union, NJ
01.2022 - 06.2022
- Assisted lead teacher in planning and delivering lessons to enhance student engagement
- Created engaging classroom activities and ensured a safe learning environment
- Provided individualized support for students with special learning needs
- Provided emotional and behavioral support to foster a positive and respectful classroom environment
- Built positive relationships with students, parents, and staff
- Prepared instructional materials and classroom displays to support effective learning activities
Education
High School Diploma -
Alexander Hamilton Preparatory
Elizabeth, NJ06-2021
Some College (No Degree) - Business Marketing
Union County College
Cranford, NJSkills
- Sales Techniques
- Client management
- Market knowledge
- Inventory management
- Collections
- Payroll management
- Microsoft Office Suite
- Time Management
- Decision Making
- Training & Development
- Recruitment & Onboarding
- Communications
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Transport Driver
Gee Enterprise
02.2026 - Current
Counter Sales Representative
Carrier Enterprise Inc
07.2024 - 02.2026
Corporate Trainer
7C Agency
01.2024 - 06.2024
Customer Service Representative Trainer
Williams Sonoma Inc.
08.2022 - 10.2023
Assistant Teacher
ESS
01.2022 - 06.2022
Customer Relations Manager
The Perfect Linen Touch
01.2019 - 01.2024
High School Diploma -
Alexander Hamilton Preparatory
Some College (No Degree) - Business Marketing
Union County College