Marcos Ortiz
San Jose,California
Summary
Seeking opportunity as a Program Manager
Overview
10
10
years of professional experience
Work History
Fleet Operations Analyst
Lucid Motors
12.2022 - Current
- Reporting, projecting, and allocating vehicles for internal fleet, totaling above 1500 vehicles
- Salesforce, SAP, Smartsheet, and Tableau report generation and management
- Management, service, and transportation of Sales and Marketing fleet vehicles
- Budget creation, proposal, submission, maintenance, management, and projecting
- Managed projects for process improvement, implementation, and company-wide standardization
- Retail operations support for fleet, logistics, and vehicle allocation.
Regional Prototype, Logistics, & Fulfillment Coordinator
Milestone at Meta
09.2016 - 12.2022
- Primary liaison for day-to-day logistics, fulfillment, and prototype hardware for East Coast Operations
- Defined objectives for onboarding Meta offices utilizing project management methodologies
- Commercial invoice and part list creation for exporting/importing equipment to foreign countries
- Managed regional distribution, shipping, and handling of high value lab and research equipment
- Global physical and systematic inventory planning/mapping utilizing industry standard practices
- Managed team and drove cross functional initiatives between product development stakeholders
- Tracked and reported operational functions to plan, launch, and land optimizations
- Tracked inventory through lifecycle including procurement, receiving, asset creation, long term retention, refurbishment, and end of life repurposing.
Geek Squad Operations Agent
Best Buy
08.2014 - 08.2016
- Face to face and over the phone troubleshooting client’s hardware/software issues on personal devices
- Performed iOS, Android, Mac OS, and Windows Geek Squad certified repairs
- Ensured client data privacy for devices
- Shipping, receiving, and refurbishing client, as well as returned inventory, devices
- Store asset protection and theft prevention.
Education
Agriculture Business -
California State University, Chico
01.2012
Skills
- Bilingual (Spanish and English)
- Data Analysis, Salesforce Reporting, and Tableau Experience
- Project Management Experience & Certification
- Adept in Microsoft Office, Google Suites, Salesforce, SAP, and Smartsheets
- General inventory management skills specializing in asset & fleet management, and global logistics coordination
- Team management, documentation, root cause analysis, and training experience
- Shipping document generation including commercial invoice and part list creation for imports/exports
- High value asset protection, client data security & IP protection, and dangerous goods logistics
Accomplishments
- Planning and execution of site move from Chico, CA location to Menlo Park, CA site.
- Supported development, ramp, & launch of 11 products.
- Pittsburgh Meta Research Lab Awardly Winner
- Promoted to Inventory Management from Reverse Logistics in seven months.
Timeline
Fleet Operations Analyst
Lucid Motors
12.2022 - Current
Regional Prototype, Logistics, & Fulfillment Coordinator
Milestone at Meta
09.2016 - 12.2022
Geek Squad Operations Agent
Best Buy
08.2014 - 08.2016
Agriculture Business -
California State University, Chico