Marcos Rivera
Reno,NV
Summary
Current university student who is looking to be more involved in his school by leading new students and their families through college orientation while also providing a welcoming and friendly attitude to ensure satisfaction and effectiveness in this role.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Spring Mountain Medical
Pahrump, NV
01.2022 - 08.2023
- Scheduled and managed multiple appointment types across different providers, including medical doctors, nurse practitioners, and physician assistants, ensuring accurate and proper entries
- Facilitated communication from patients to providers and vice-versa via in-person conversations and phone calls
- Managed the incoming requests and outgoing distribution of both physical and electronic medical records, while maintaining HIPPA compliance
- Maintained cordial and effective interactions with patients and fellow staff
- Resolved instances of conflict and miscommunication without escalation
- Established connections with patients that allowed for friendly interactions, and a greater understanding of the community
- Gained knowledge pertaining to health insurance as well as policies and procedures involved in receiving health care
- Experienced in using HIPPA-compliant healthcare management software to store patient records and transmit orders
Education
Bachelor's of Science - Public Health
University of Nevada, Reno
Reno, NV05.2026
Associate of Arts - English
Great Basin College
Elko, NV05.2024
Skills
- Effective communicator
- Team collaboration
- Time management
- Microsoft Office proficient
- Organized
- Reliable record-keeping and documentation
- Adaptable to various work-environments
References
- Krystal Harward, Former manager, +1 (801) 615-4384
- Kimbery Berry, Former colleague, Kimberlynnelson88@gmail.com, +1 (951) 796-9436
Timeline
Medical Receptionist
Spring Mountain Medical
01.2022 - 08.2023
Bachelor's of Science - Public Health
University of Nevada, Reno
Associate of Arts - English
Great Basin College
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