Alexandrea E Guillot
Orlando,Florida
Summary
Highly motivated Medical Assistant. Aid patients with their front office needs (checking them in and assisting with forms as needed). Conduct and record patients vitals (temperature, pulse, respiration, height/weight and blood pressure, and assist the physician with any and all examinations. I believe my training and knowledge in the Medical Technician program has provided me with both the technical and employability skills critical to succeed in the career field. furthermore, I understand the importance of team work and the need for continuing education.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Centerwell
Orlando, FL
08.2024 - Current
- Managed patient appointment scheduling using electronic health record systems.
- Coordinated communication between healthcare providers and patients for efficient service delivery.
- Ensured accurate patient data entry and maintained confidentiality in compliance with HIPAA regulations.
- Assisted in insurance verification and handled billing inquiries to streamline administrative processes.
- Improved patient flow through effective triaging of incoming calls and walk-in inquiries.
- Led initiatives to optimize front desk operations, resulting in reduced wait times for patients.
- Developed and implemented protocols for handling patient feedback, improving overall satisfaction rates.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
Medical Customer Service Representative
Change Healthcare
Orlando, FL
03.2022 - 01.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Coordinated patient appointments and managed scheduling to enhance workflow efficiency.
- Provided comprehensive information on medical services, insurance coverage, and billing procedures.
- Collaborated with healthcare providers to ensure accurate patient data entry and record maintenance.
Advnced Auto Parts Manager
Advanced auto parts
Orlando, Florida
09.2016 - 12.2019
- Primary responsibilities is the opening of the store and preparing any and all equipment required for each day
- Assist all customers with their automotive needs
- Conduct diagnostic testing of certain automotive parts (i.e batteries, starters, alternators) as needed
- Receive payments for merchandise via cash, debit card,credit card and personal checks.
- Conduct inventory, order merchandise, as well as assist customers with ant dispute
- Installation of batteries, wiper blades, spark plugs, radiator fluid.
Fast Food Crew Member
Burger King
Orlando, Florida
09.2016 - 09.2016
- Assist customers with all their food needs, prepared food and received food orders in a professional and organized manner. Provided each and every customer with the type of customer service they deserve.
- Responsible for receiving payment via cash, debit card, credit card
- Assisted customers with any order disputes and/ or elevated disputes i was unable to correct to management level.
- Responsible for maintaining a clean and safe environment
Medical Receptionist
Digestive and Liver Center of Florida
Orlando, FL
01.2021 - 2022
- Trained new staff on office procedures and customer service best practices, enhancing team efficiency.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Medical Assistant
Gutierrez Medical Center
Orlando, Florida
08.2019 - 2022
- Computer proficiency in word, excel, power point, and the internet
- Completed intakes, including measuring vital signs and documenting symptoms.
- Experienced in HIPPA, OSHA, Blood borne pathogens EMR
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Kept equipment ready for safe patient use through scheduled cleaning and sterilization.
- Supported medical staff by answering phones, updating patient data, and preparing orders to restock inventory.
- Contributed to smooth patient flow through skills in records management, phlebotomy, and task prioritization.
- Coordinated efficient office schedules based on patient and provider availability.
- Prepared treatment rooms for patient examinations, keeping rooms neat and clean.
- Recorded patients' medical history, vital statistics, and information such as test results in medical records.
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.
- Smoothed procedures for physicians, passing instruments, helping patients feel comfortable and answering routine questions.
- Assisted with diagnosing patients by collecting specimens and administering tests.
Education
Diploma - undefined
Florida Career College
Orlando, Florida10.2020
Diploma - undefined
Timber Creek High School
Orlando, Florida05.2005
Skills
- Multi-Tasking
- Strong Attention to Detail
- Phlebotomy
- Clinical back office
- Basic life saving
- Specimen collection
- Vital signs documentation
- Osha Regulations
- Schedule Appointments
- Effective Communicator
- Successful critical thinking
- Effective time management
- Compliance proficient
- Student Ambassador
- Check-in coordination
- Scheduling
- Medical Front office
- Medical back office
- High quality customer service
- CPR certified
- Class mentor
- Procedure assistance
- Bilangual: English, Spanish, little italian
Certification
Im certified in First aid, CPR and AED
Timeline
Medical Receptionist
Centerwell
08.2024 - Current
Medical Customer Service Representative
Change Healthcare
03.2022 - 01.2023
Medical Receptionist
Digestive and Liver Center of Florida
01.2021 - 2022
Medical Assistant
Gutierrez Medical Center
08.2019 - 2022
Advnced Auto Parts Manager
Advanced auto parts
09.2016 - 12.2019
Fast Food Crew Member
Burger King
09.2016 - 09.2016
Diploma - undefined
Florida Career College
Diploma - undefined
Timber Creek High School