Lisa Mars
Pembroke Pines
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
AFC Urgent Care
Hollywood
10.2024 - 01.2026
- Greeted patients and visitors warmly upon arrival at the urgent care facility.
- Scheduled appointments and managed patient flow efficiently throughout the day.
- Answered incoming calls, addressing inquiries from patients and coordinating with other medical offices.
- Checked patients in and out for appointments, ensuring accurate collection of co-payments.
- Collected and verified patient information and insurance details to facilitate smooth appointment processing.
Medical Assistant/Receptionist
Minarsdermatology
Hollywood
07.2023 - 09.2024
- Scheduled appointments using electronic health record system, enhancing patient flow.
- Assisted physicians with patient examinations and treatment procedures.
- Maintained accurate patient records and updated information regularly.
- Processed insurance verifications and billing inquiries to ensure smooth patient transactions.
- Educated patients on skincare routines and post-treatment care instructions.
- Ensured a clean, organized reception area for optimal patient experience.
- Managed front desk operations, including patient check-ins, copayment collection, and phone inquiries.
Front Desk Receptionist
Sixt Rent A Car
Fort Lauderdale
04.2021 - 07.2023
- Answered incoming calls, redirected callers to appropriate personnel or department, and took messages to maintain effective communication.
- Managed phone calls, addressing inquiries and booking reservations efficiently.
- Delivered excellent customer service by promptly addressing inquiries via phone or email, enhancing customer satisfaction.
- Processed rental agreements, ensuring accuracy and completeness of customer documentation to facilitate smooth transactions.
- Resolved customer concerns swiftly, enhancing satisfaction during their rental experience.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
Bachelor of Science - Nursing
West Coast University
Doral, FL01-2028
High School Diploma -
Charles W. Flanagan High
Pembroke Pines, FL06-2021
Skills
- Appointment scheduling
- Electronic health records
- Insurance verification
- Medical billing
- HIPAA compliance
- Patient care
- Office Administration
- Advanced MS office suite knowledge
- Multi-tasking
- Office safety protocols
- Effective communication
- Customer service
- CPR BLS
- Multi- tasking
- Mentorship & Coaching
Languages
English
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Timeline
Medical Receptionist
AFC Urgent Care
10.2024 - 01.2026
Medical Assistant/Receptionist
Minarsdermatology
07.2023 - 09.2024
Front Desk Receptionist
Sixt Rent A Car
04.2021 - 07.2023
Bachelor of Science - Nursing
West Coast University
High School Diploma -
Charles W. Flanagan High