Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marcos Rodriguez

Harlingen,TX

Summary

Reliable Retail Professional experienced in customer service and collaboration. Enhanced customer satisfaction through effective visual merchandising and a strong focus on positive shopping experiences. Contributed to household operations by managing physical tasks, including moving heavy objects and maintaining outdoor spaces.

Overview

1
1
Certification
4
4
years of professional experience

Work History

Retail Sales Associate

Under Armour
Mercedes, TX
10.2022 - Current
  • Delivered exceptional customer service to optimize shopping experiences.
  • Engaged customers through product knowledge and personalized recommendations.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Maintained visual merchandising standards to align with brand guidelines.
  • Assisted in inventory management and stock replenishment processes.
  • Collaborated with team members to achieve sales goals consistently.

Sales Associate

Nike Factory Outlet
Mercedes, TX
06.2022 - 10.2022
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

La Feria High School
La Feria, TX

HVAC COMMERCIAL II - HVAC

Texas State Technical College
Harlingen, TX
08-2026

Skills

  • Retail store operations
  • Customer service
  • Customer engagement
  • Upselling strategies
  • Stocking and receiving
  • Problem-solving
  • Conflict resolution
  • Teamwork and collaboration
  • Reliability and punctuality

Certification

  • Certified , TSTC
  • HVAC RESIDENTIAL I
  • HVAC COMMERCIAL II

Languages

English
Native or Bilingual

Timeline

Retail Sales Associate

Under Armour
10.2022 - Current

Sales Associate

Nike Factory Outlet
06.2022 - 10.2022

High School Diploma -

La Feria High School

HVAC COMMERCIAL II - HVAC

Texas State Technical College