Marcos Roque
Hyattsville,MD
Summary
Accomplished professional with an extensive background in management, sales and customer service. Proven record of exceeding customer expectations and driving profitability. Skilled in leading teams, and overseeing daily operations.
Overview
10
10
years of professional experience
Work History
Account Representative
AT&T Wireless
02.2025 - Current
- Developed strong customer relationships to enhance satisfaction and retention.
- Resolved complex customer inquiries, ensuring timely and accurate information delivery.
- Collaborated with cross-functional teams to implement new service offerings and promotions.
- Trained new account representatives on best practices and company policies.
- Consistently demonstrating leadership,integrity, customer first service and a strong commitment to team collaboration and performance excellence.
- exemplifying company values, mentoring team member, driving customer satisfaction, and consistently exceeding performance goals in a fast paced environment.
GENERAL MANAGER
LA Fitness
Hyattsville, MD
07.2017 - Current
- - Hire, develop, and mentor club sales staff to achieve membership sales targets.
- - Lead, motivate, and manage a high-performing sales team.
- - Ensure consistent achievement of membership sales goals through strategic planning and execution.
- - Foster a positive and productive work environment that encourages staff development.
- - Assist Personal Training department by extending more training programs to active members by leveraging Fitness Analysis, and customizing programs based on fitness goals.
- - Partner with Operations Manager to complete daily club operations to ensure a clean, fun, and welcoming environment for members.
- - Assist Operations Manager in facility/ equipment maintenance by conducting walkthroughs and submitting work orders.
- - Drive revenue generation through effective operational management and customer service excellence.
ASSISTANT GENERAL MANAGER
LA Fitness
Hyattsville, MD
06.2016 - 07.2017
- Assist the General Manager with hiring and development of sales team.
- - Oversaw teams marketing plan
- - Responsible for the clubs sales and operations on the weekends.
- - Present and promote club offerings to prospective members with a focus on health and fitness.
- - Assist potential members in selecting the membership option that best suits their needs through personalized tours.
- - Provide excellent customer service to ensure a positive experience throughout the sales process.
- - Influence positive relations with active members to maintain and generate new business's through referrals.
- - Manage day-to-day operations, ensuring high levels of customer service and satisfaction.
Education
HIGH SCHOOL DIPLOMA -
Northwestern High School
Hyattsville, MD06.2012
Skills
- Business Management
- Staff Motivation
- Staff Training and Development
- Sales Strategies
- Consistently meet goals
- Sales Team Development
- Multitasking Abilities
- Skilled negotiator
- Customer relationship management
- Operational Management
Accomplishments
Ranked #1 in the region 18 out of 60 months; consistently maintained Top 5 regional performance ranking throughout tenure.
- Increased membership base by 200+ net members (roll-forward growth) at the Hyattsville, MD location.
- Developed and promoted 5 team members to General Manager and 7 to Assistant Manager roles through leadership, coaching, and performance development.
LANGUAGES
English - Advanced
Spanish - Advanced
Timeline
Account Representative
AT&T Wireless
02.2025 - Current
GENERAL MANAGER
LA Fitness
07.2017 - Current
ASSISTANT GENERAL MANAGER
LA Fitness
06.2016 - 07.2017
HIGH SCHOOL DIPLOMA -
Northwestern High School