Summary
Overview
Work History
Education
Skills
Timeline
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Phillip Strickland

Paragould,AR

Summary

Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail. Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.

Overview

4
4
years of professional experience

Work History

Account Representative

Car-mart
05.2023 - Current
  • Collaborated with other departments to address customer needs and service requests.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Processed client payments and updated accounts.
  • Supported customer satisfaction through regular follow-up and communication.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Negotiated contracts and agreements with clients to achieve favorable terms.
  • Implemented customized account plans to meet individual client needs.
  • Identified and implemented process improvements to maximize efficiency.

Key Holder

Advance Auto Parts
01.2021 - 05.2023
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.

Online Grocery Associate

Walmart
04.2020 - 06.2020
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Education

High School Diploma -

Paragould High School
Paragould, AR
05.1994

Skills

  • Department Collaboration
  • Document Management
  • Sales Proficiency
  • Sales Expertise
  • Web Technologies and Services
  • Customer Relationship Management
  • Business Development
  • Account Reconciliation
  • Business Acumen

Timeline

Account Representative

Car-mart
05.2023 - Current

Key Holder

Advance Auto Parts
01.2021 - 05.2023

Online Grocery Associate

Walmart
04.2020 - 06.2020

High School Diploma -

Paragould High School

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Phillip Strickland