Marcos Torres
Irving,TX
Summary
Hardworking Advocate working diligently on behalf of the customer's need to obtain the necessary assistance. Skilled in coordinating ideas and resources to meet routine and complex needs. Effective under pressure and in stressful situations.
Overview
3
3
years of professional experience
Work History
Service Advocate
Target
10.2021 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Supported team members, fostering a collaborative and productive work environment.
- Managed high call volumes while maintaining quality service standards and positive customer interactions.
- Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
- Advised customers on additional features or benefits that could enhance their experience with the company's offerings.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Managed Machinery
Food Service Worker
Shake Shack
03.2021 - 10.2021
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Developed and maintained positive relationships with customers to enhance service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Refrigeration, Air Conditioning And Heating - HVAC-R
Lindsey-Cooper Refrigeration School
Irving, TX12.2023
High School Diploma -
Nimitz High School
Irving, TX06.2023
Skills
- Customer Service Background
- Innovative
- Active Listening
- Critical Thinking
- Decision-Making Skills
- Adaptability
- Multitasking
- Conflict Resolution
- Bilingual
Timeline
Service Advocate
Target
10.2021 - Current
Food Service Worker
Shake Shack
03.2021 - 10.2021
Refrigeration, Air Conditioning And Heating - HVAC-R
Lindsey-Cooper Refrigeration School
High School Diploma -
Nimitz High School