Marcos Joel Urla Ochoa
San Francisco,CA
Summary
Seasoned Security Officer with a proven track record at Intercon Security, adept in report writing and emergency response. Excels in creating a safe, welcoming environment and resolving conflicts with professionalism. Skilled in both hard (security guard license) and soft (effective communication) skills, ensuring safety and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Security Officer
Intercon Security
04.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Security Officer
Marina security
04.2020 - 12.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Cashier Team Lead
Eterna Primavera
03.2019 - 04.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
High School Diploma -
Mission High School
San Francisco, CA06.2018
Skills
- Report writing
- Security guard license
- General security
Languages
English and Spanish
Native or Bilingual
Timeline
Security Officer
Intercon Security
04.2021 - Current
Security Officer
Marina security
04.2020 - 12.2020
Cashier Team Lead
Eterna Primavera
03.2019 - 04.2020
High School Diploma -
Mission High School
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