Marcos Vialpando
Santa Fe
Summary
Hardworking Sales Associate delivering great service and expertly handling high volumes of merchandise in bustling retail settings. History of increasing customer purchases through promotional upselling and personalized product recommendations on related items. Leverages talents to increase co-worker confidence, team cohesion, and overall group productivity. Customer-focused Sales Associate with [3] years of experience managing merchandise and providing quality service. Utilizes strong interpersonal skills to build business relationships and generate repeat business. Skilled team player with a strong background in [customer service, sales] environments. Works well independently to handle assignments and always ready to go beyond basics.
Overview
6
6
years of professional experience
Work History
Budtender/Retail Keyholder
Best Daze
07.2023 - Current
- Managed high volume of cash with [Number]% accuracy rate.
- Checked guests' photo identification for validity and age requirements.
- Restocked supplies and arranged displays.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Manager
SUBWAY®Restaurants
03.2022 - 12.2022
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
SALES ASSOCIATE
Sunrun
03.2022 - 12.2022
- Interacted professionally with customers, informing individuals of cost-effective electrical home independence and driving product interest
- Provided accurate information to help customers quickly navigate their home usage needs as well as introduce them to viable alternatives
- Engaged customers and built connections to drive long-term sales.
GROUND DELIVERY DRIVER
FedEx
11.2021 - 02.2022
- Researched and traveled the most direct route and delivered items on schedule or ahead of schedule
- Loaded and unloaded the vehicle, delivered packages to customers' doors, and collected payments upon delivery when required
- Avoided safety hazards and costly tickets by consistently obeying the applicable traffic laws
- Used local road knowledge and GPS applications to plan the most efficient routes and work around issues like accidents and construction
- Loaded and unloaded trucks, vans, and automobiles.
SALES ASSOCIATE
Meraki Solar
12.2020 - 11.2021
- Interacted professionally with customers, informing individuals of cost-effective electrical home independence
- Engaged customers and built connections to drive long-term sales
- Provided accurate information to help customers quickly navigate home electrical usage, as well as rate updates for their local utility company.
SALES ASSOCIATE
Octane Buick GMC of Santa Fe
03.2020 - 11.2020
- Provided accurate information to help customers quickly navigate the store and acquire information for purchase
- Supported company mission and values through honesty, integrity, and high-quality performance
- Assessed needs and recommended products aligned with customer budget and preferences.
SERVER
Outback Steakhouse
07.2019 - 03.2020
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Upheld high sanitation and safety standards while delivering and serving food
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Restocked stations regularly to promote team productivity and meet customer needs
- Handled multiple tables at once with high service quality.
SALES ASSOCIATE
Ampsmart
02.2019 - 04.2019
- Provided accurate information to help customers quickly assess their home security levels and provide viable options to improve their home security
- Engaged customers and built connections to drive long-term sales
- Interacted professionally with customers, informing individuals of sales promotions and providing additional options to secure product interest and belief.
SERVER/BARTENDER
Outback Steakhouse
05.2018 - 02.2019
- Upheld high sanitation and safety standards while delivering and serving food
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
- Entered orders, delivered food and beverages, and processed payments.
Education
GED -
Santa Fe Youthworks
Santa Fe, NM06.2018
Skills
- Sales and marketing
- Customer service
- Payment processing
- Serve customers
- Promote products
- Customer relations
- Multitasking
- Building rapport
- Sales proficiency
- Counting money
- Key holder
- POS System Operation
- Cash Handling
- Speech Clarity
- Sales expertise
- Customer Service
- Problem-Solving
- Positive Customer Engagement
- Analytical Thinking
Timeline
Budtender/Retail Keyholder
Best Daze
07.2023 - Current
Assistant Manager
SUBWAY®Restaurants
03.2022 - 12.2022
SALES ASSOCIATE
Sunrun
03.2022 - 12.2022
GROUND DELIVERY DRIVER
FedEx
11.2021 - 02.2022
SALES ASSOCIATE
Meraki Solar
12.2020 - 11.2021
SALES ASSOCIATE
Octane Buick GMC of Santa Fe
03.2020 - 11.2020
SERVER
Outback Steakhouse
07.2019 - 03.2020
SALES ASSOCIATE
Ampsmart
02.2019 - 04.2019
SERVER/BARTENDER
Outback Steakhouse
05.2018 - 02.2019
GED -
Santa Fe Youthworks
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