Marcos Villegas
Canton,MI
Summary
Dynamic Shift Manager with a proven track record at Taco Bell, excelling in employee training and customer service. Enhanced team performance through effective delegation and quality assurance measures, resulting in improved customer satisfaction. Skilled in inventory control and adept at resolving complaints, ensuring a seamless dining experience.
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
04.2025 - Current
- Supervised team members to ensure efficient service during peak hours.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels to optimize stock availability and reduce waste.
- Implemented quality control measures to maintain food safety and hygiene compliance.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Assistant Store Manager
Wendy's Fast Food
04.2023 - 12.2024
- Assisted in managing daily operations and ensuring compliance with company policies.
- Trained and developed team members to enhance service quality and efficiency.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Monitored inventory levels and coordinated stock replenishment processes.
- Conducted staff performance evaluations to identify areas for improvement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Landscaper
LandTopia
03.2023 - 11.2024
- Operated landscaping equipment to maintain and enhance outdoor spaces.
- Assisted in planting, pruning, and fertilizing various plants and shrubs.
- Collaborated with team members to execute landscape design projects efficiently.
- Implemented safety protocols while handling tools and equipment on-site.
- Maintained inventory of landscaping supplies and materials for project readiness.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
Warehouse Worker
Michaels Distribution Center
01.2022 - 03.2023
- Received and inspected incoming shipments, ensuring accuracy of inventory records.
- Collaborated with team members to fulfill order requirements and improve workflow efficiency.
- Sorted, organized, and stored products in designated warehouse locations to optimize space utilization.
- Assisted in maintaining cleanliness and safety standards throughout warehouse environment.
- Consistently lifted materials weighing as much as 40 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Education
Certified HVACR - HVACR
Universal Technical Institute
Canton, MI02-2026
High School Diploma -
Lincoln Way West
New Lenox, IL04-2021
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Handling customer complaints
- Quality assurance
- Staff training and onboarding
Certification
- TracPipe Certification and TracPipe PS-II
- OSHA Certification
- EPA Certification
- NATE Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Manager
Taco Bell
04.2025 - Current
Assistant Store Manager
Wendy's Fast Food
04.2023 - 12.2024
Landscaper
LandTopia
03.2023 - 11.2024
Warehouse Worker
Michaels Distribution Center
01.2022 - 03.2023
Certified HVACR - HVACR
Universal Technical Institute
High School Diploma -
Lincoln Way West