Marcos Zambrano
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
After Sales Coordinator
Zero Motorcycles
12.2021 - Current
- Efficiently managed post-sale inquiries, warranty claims, and customer/dealer concerns, ensuring prompt and satisfactory resolutions.
- Maintained detailed records of customer/dealer interactions and case resolutions for analysis and continuous improvement.
- Ran reports on stocking levels, and coordinated with our production and warehouse teams to complete kit work orders and parts assemblies.
- Collaborated with our internal shipping department to ensure the timely and cost-effective delivery of products.
- Collaborated with the procurement, production and logistics teams to provide seamless coordination for order fulfillment and timely deliveries.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Warehouse Lead
Zero Motorcycles
03.2021 - 12.2021
- Managed several warehouse operations tasks, including receiving, inventory control, order fulfillment, and discrepancies reconciliation.
- Trained employees on equipment operation, material handling and safety protocols.
- Conducted regular inventory checks and cycle counts to maintain precise stock levels.
- Contributed to the optimization of warehouse layout, storage, and material tracking, enhancing overall efficiency.
- Logged equipment inspections and coordinated service with the militance department
- Monitored stock levels and coordinated transportation of goods between our 3PLs and our Main Store Warehouse to fulfill production schedules.
Material Handler and Receiver
Zero Motorcycles
10.2015 - 03.2021
- Proficiently received and inspected incoming materials, verifying accuracy against purchase orders and quality standards.
- Effectively organized and documented materials, ensuring proper storage, labeling, and traceability.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with the production team to prioritize and fulfill material orders in a timely manner.
- Contributed to process improvement initiatives to enhance warehouse efficiency.
- Utilized hand tools and equipment to complete tasks, including pallet jacks, fork lifts and hand trucks.
Machinist/ QC Inspector
Fox Racing Shox
09.2012 - 10.2015
- Operated a variety of machining equipment to produce parts in a high-volume manufacturing environment.
- Assisted in tool changes, setup, and routine maintenance of machines.
- Actively participated in quality control and inspection processes, ensuring that all parts met the highest standards.
- Trained and mentored junior machinists and apprentices in machining techniques and safety procedures.
Education
High School Diploma -
Santa Cruz High School
Santa Cruz, CA08.2010
Skills
- Inventory Control and Reconciliation
- Issue Resolution
- Analytical Thinking
- Data entry and analysis
- Safety Protocols
- Customer Communication
- Process Improvement
- Team Leadership/Collaboration
- CRM Software (Sales Force)
- Inventory management systems (Intuitive ERP, SAP)
- Warehouse Equipments
- Microsoft Word and Excell
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
After Sales Coordinator
Zero Motorcycles
12.2021 - Current
Warehouse Lead
Zero Motorcycles
03.2021 - 12.2021
Material Handler and Receiver
Zero Motorcycles
10.2015 - 03.2021
Machinist/ QC Inspector
Fox Racing Shox
09.2012 - 10.2015
High School Diploma -
Santa Cruz High School
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