Marcos Zambrano
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
After Sales Coordinator
Zero Motorcycles
Scotts Valley, CA
12.2021 - Current
- Efficiently managed post-sale inquiries, warranty claims, and customer/dealer concerns, ensuring prompt and satisfactory resolutions.
- Maintained detailed records of customer/dealer interactions and case resolutions for analysis and continuous improvement.
- Ran reports on stocking levels, and coordinated with our production and warehouse teams to complete kit work orders and parts assemblies.
- Collaborated with our internal shipping department to ensure the timely and cost-effective delivery of products.
- Collaborated with the procurement, production and logistics teams to provide seamless coordination for order fulfillment and timely deliveries.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Warehouse Lead
Zero Motorcycles
Scotts Valley, CA
03.2021 - 12.2021
- Managed several warehouse operations tasks, including receiving, inventory control, order fulfillment, and discrepancies reconciliation.
- Trained employees on equipment operation, material handling and safety protocols.
- Conducted regular inventory checks and cycle counts to maintain precise stock levels.
- Contributed to the optimization of warehouse layout, storage, and material tracking, enhancing overall efficiency.
- Logged equipment inspections and coordinated service with the militance department
- Monitored stock levels and coordinated transportation of goods between our 3PLs and our Main Store Warehouse to fulfill production schedules.
Material Handler and Receiver
Zero Motorcycles
Scotts Valley, CA
10.2015 - 03.2021
- Proficiently received and inspected incoming materials, verifying accuracy against purchase orders and quality standards.
- Effectively organized and documented materials, ensuring proper storage, labeling, and traceability.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with the production team to prioritize and fulfill material orders in a timely manner.
- Contributed to process improvement initiatives to enhance warehouse efficiency.
- Utilized hand tools and equipment to complete tasks, including pallet jacks, fork lifts and hand trucks.
Machinist/ QC Inspector
Fox Racing Shox
Scotts Valley, CA
09.2012 - 10.2015
- Operated a variety of machining equipment to produce parts in a high-volume manufacturing environment.
- Assisted in tool changes, setup, and routine maintenance of machines.
- Actively participated in quality control and inspection processes, ensuring that all parts met the highest standards.
- Trained and mentored junior machinists and apprentices in machining techniques and safety procedures.
Education
High School Diploma -
Santa Cruz High School
Santa Cruz, CA08.2010
Skills
- Inventory Control and Reconciliation
- Issue Resolution
- Analytical Thinking
- Data entry and analysis
- Safety Protocols
- Customer Communication
- Process Improvement
- Team Leadership/Collaboration
- CRM Software (Sales Force)
- Inventory management systems (Intuitive ERP, SAP)
- Warehouse Equipments
- Microsoft Word and Excell
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
After Sales Coordinator
Zero Motorcycles
12.2021 - Current
Warehouse Lead
Zero Motorcycles
03.2021 - 12.2021
Material Handler and Receiver
Zero Motorcycles
10.2015 - 03.2021
Machinist/ QC Inspector
Fox Racing Shox
09.2012 - 10.2015
High School Diploma -
Santa Cruz High School