Marcos Zermeno
Hesperia,CA
Summary
At MZ Roofing, as Supervisor of Operations, I spearheaded team development and operations management, enhancing productivity and customer satisfaction. Fluent in Spanish, I excelled in problem-solving and decision-making, significantly improving staff performance and supply chain efficiency. My leadership fostered a positive, accountable environment, adapting swiftly to industry shifts.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Supervisor of Operations
MZ Roofing
06.2015 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Acquiring C-39 Roofing License - Roofing
California State License Board
Colton, CA 08.2022 - 02.2023
High School Diploma -
Alta Vista High School
Victorville, CA06.2015
Skills
Team Development
Maintenance Oversight
Staff Evaluation
Facilities Inspection
Team Leadership
Decision-Making
Operations Management
Problem-Solving
FLUENT IN SPANISH
Inventory Management
Timeline
Acquiring C-39 Roofing License - Roofing
California State License Board
08.2022 - 02.2023
Supervisor of Operations
MZ Roofing
06.2015 - Current
High School Diploma -
Alta Vista High School
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