Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcos L Urra

Hialeah,FL

Summary

Enthusiastic and Experienced Sales and Customer Service professional with expertise in communication and negotiating. Experienced in B2B and B2C, with a proven record of driving revenue growth and building strong client relationships. Skilled in Consultative Selling and delivering tailored solutions to meet customers needs. Excellent Communicator with a persuasive presentation style and the ability to negotiate and close deals. Possesses in-depth product knowledge and industry expertise, enabling effective sales strategies and market penetration.

A collaborative team player with strong problem-solving and analytical skills. Committed to providing exceptional customer service and exceeding sales targets.

Overview

8
8
years of professional experience

Work History

Service Sales Representative

Cintas
10.2020 - Current
  • Consistently exceeded quarterly sales targets by effectively leveraging existing networks while also developing new leads through targeted prospecting efforts.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
  • Played a key role in securing lucrative contracts through effective negotiation tactics and relationship-building efforts with prospective clients.
  • Successfully delivering persuasive presentations, negotiating contracts, and effectively conveying complex information to clients.
  • Proficient in consultative selling, business to business sales, upselling, and problem solving.
  • Successfully growing the business by up to 80%, ranking in the top 3 sales representatives every quarter, and driving new business sales leads.

Supervisor

Trump International Hotel
02.2017 - 09.2020
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Customer Service Representative

LaserShip
01.2016 - 02.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Licensed Real Estate Sales Associate - Real Estate

Gold Coast
Miami, FL
05.2018

High School Diploma -

Miami Springs High School
Miami, FL
06.2015

Skills

  • Exceptional Sales and Business Development
  • Communication and Presentation
  • Relationship Building and Account Management
  • Problem Solving and Consultative Selling
  • Negotiation and contract management
  • Analytical and attention to detail
  • Time management and Organizational
  • Adaptability and Resilience
  • Customer Retention
  • Lead Generation
  • Lead Prospecting
  • Customer Service

Timeline

Service Sales Representative

Cintas
10.2020 - Current

Supervisor

Trump International Hotel
02.2017 - 09.2020

Customer Service Representative

LaserShip
01.2016 - 02.2017

Licensed Real Estate Sales Associate - Real Estate

Gold Coast

High School Diploma -

Miami Springs High School

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Marcos L Urra