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Marcquia Alexander-Peck
Nashville
Summary
Dynamic sales professional with a proven track record of driving revenue growth and consistently exceeding targets. Expertise in building strong client relationships, leveraging effective negotiation skills, and implementing strategic sales techniques to achieve optimal results. Collaborative team player who adapts seamlessly to evolving business goals, ensuring alignment and success across initiatives. Recognized for exceptional communication, problem-solving abilities, and a relentless focus on delivering results.
Overview
15
15
years of professional experience
Work History
Salesperson
Waffle House
Nashville, TN
12.2012 - 06.2026
- Certified Trainer
- Trained new associates on company policies and procedures, provided real-time guidance to ensure quick proficiency and compliance.
- Provided exceptional customer service, guiding guests through menu options and creating a welcoming dining experience.
- Maintained strict health and safety protocols to ensure compliance and customer satisfaction.
- Resolved customer conflicts efficiently, enhancing loyalty and repeat business.
Central Cashier and Traffic Clerk
Leon County Clerk of the Court
Tallahassee, FL
06.2018 - 08.2021
- Managed customer accounts in-person and via phone, delivering accurate and professional service.
- Processed multiple payment types (cash, credit, checks) and maintained accurate financial records.
- Created, adjusted, and updated payment plans for court cases, improving account management efficiency.
- Scheduled court dates and processed traffic queues to support smooth legal operations.
- Served as Notary Agent, verifying documents and maintaining legal compliance.
Receptionist
Marie A. Mattoc, P.A.
Tallahassee, FL
06.2011 - 11.2013
- Managed multi-line phone system, directing calls and addressing client inquiries promptly.
- Scheduled appointments for clients both in-person and over the phone.
- Greeted and checked in/out clients while ensuring a professional and organized office environment.
- Prepared, received, and sorted documents to support administrative efficiency.
Education
Associate in Arts -
Tallahassee Community College
Tallahassee12-2017
Skills
- Excellent Communication and Customer Service Skills
- Strong Time Management and Problem-Solving Abilities
- Highly Detail-Oriented and Organized
- Conflict Resolution and Interpersonal Skills
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
Timeline
Central Cashier and Traffic Clerk
Leon County Clerk of the Court
06.2018 - 08.2021
Salesperson
Waffle House
12.2012 - 06.2026
Receptionist
Marie A. Mattoc, P.A.
06.2011 - 11.2013
Associate in Arts -
Tallahassee Community College