Marcsene Torchon
WWW.MARCSENEUX.COM
Summary
Accomplished Researcher with outstanding data analysis techniques, project management, and statistical skills. Unique ability to incorporate a variety of techniques in research and analytics to uncover insights and strategic solutions.
Overview
8
8
years of professional experience
Work History
UX Researcher
Cisco Systems, Inc.
03.2023 - 11.2023
- Increased overall usability of digital products by implementing data-driven design improvements based on user feedback.
- Developed a systematic approach to analyzing user behavior, aiding in the identification of key pain points and opportunities for improvement.
- Influenced product strategy by synthesizing user needs into actionable insights for executive decisionmakers.
Design Researcher
IBM, Watson Health
05.2021 - 02.2023
- Improved client satisfaction by conducting in-depth design research and incorporating findings into product development.
- Informed product roadmaps with actionable recommendations from trend analysis and industry landscape evaluations.
- Strengthened team collaboration through regular presentations of research progress updates, fostering a shared understanding of project goals and user needs.
- Conducted discovery sessions to uncover client needs, recommend research approach and scope projects.
UX Researcher (Contract)
City Of Boston
11.2019 - 03.2020
- Spearheaded in-depth user interviews, gathering valuable insights to inform product development decisions.
- Increased overall usability of digital products by implementing data-driven design improvements based on user feedback.
- Influenced product strategy by synthesizing user needs into actionable insights for executive decision-makers.
- Utilized Google Analytics to monitor websites and other digital content and recommended strategies and updated channels to improve performance.
Therapeutic Mentor
The Home For Little Wanderers, Inc
02.2016 - 11.2019
- Collaborated with interdisciplinary teams to create comprehensive treatment plans tailored to individual client needs.
- Consistently monitored client progress, adjusting therapeutic interventions as needed to ensure optimal outcomes.
- Maintained detailed case notes and records, ensuring accurate documentation of client interactions and progress reports.
- Collaborated with other professionals to plan and coordinate care for clients.
- Educated families on how to effectively navigate complex service systems and advocate for their loved ones'' needs.
Education
Bachelor of Science - Data Analytics
Western Governors University
Salt Lake City, UT06.2026
Certificate of Completion - User Experience Design Immersive
General Assembly
Boston, MA03.2020
Skills
- Qualitative Research
- Design Thinking
- Usability Testing
- Quantitative Research
- User Interviews
- Statistical Analysis
- Project Management
- Data Analysis
- SQL
- Data Visualization and Presentations
- Microsoft Excel Functions
- Affinity Diagramming
Projects
IBM Watson Health, 1/2023
IBM - Historically Black Colleges Universities (HBCU) Quantum Center
- Facilitated design-thinking workshops and co-lead a team of Howard University students in the execution of the design work to develop a visual identity for our partners at Howard University.
- Collaborated with Designers to help develop and examine the impact of the newly created IBM-HBCU Quantum Center. The goal of the center was to create a partnership with Howard University students and increase diversity and inclusion candidates in the UX field
https://research.ibm.com/blog/hbcu-quantum-center-impact
Timeline
UX Researcher
Cisco Systems, Inc.
03.2023 - 11.2023
Design Researcher
IBM, Watson Health
05.2021 - 02.2023
UX Researcher (Contract)
City Of Boston
11.2019 - 03.2020
Therapeutic Mentor
The Home For Little Wanderers, Inc
02.2016 - 11.2019
Bachelor of Science - Data Analytics
Western Governors University
Certificate of Completion - User Experience Design Immersive
General Assembly
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