Marcus Adams
Charlotte,NC
Summary
Recently Graduated from Coastal Carolina University, with a Degree in Information Technology. Certified in CompTIA security + and Microsoft Windows server. Highly motivated, professional with multiple years of experience in customer service, Troubleshooting, and technical resolution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Lids Locker Room
- Current
- Responsibilities:
- Routine machine Maintenance: Thread machine, run test and make sure exterior and interior is oiled properly.
- Protecting merchandise: Oversee and make sure all merchandise is accounted for, and nothing is broken or out of place.
- Scheduling: Provide reliable scheduling for associates and working with times to get scheduled before due date.
- Sales: Driving sales and pushing the mandate to reach sales goals and provide the best customer service.
Jr. System Administrator
R Adams and Associates
2021.01 - 2024.01
- Responsibilities:
- System Maintenance: Install, configure, and maintain servers, operating systems, and applications.
- Network Management: Oversee and troubleshoot network issues, ensuring connectivity and security.
- User Support: Provide technical support to end-users, resolving hardware and software issues.
- Security: Implement and manage security measures to protect systems and data, including firewalls, anti-virus, and encryption.
- Backup and Recovery: Manage backup solutions and perform regular data backups and recovery operations.
- Monitoring: Monitor system performance and perform regular updates and patches to ensure reliability and performance.
ITHelpDesk/Troubleshooting
Snipes Enterprises
2022.01 - 2023.01
- Responsibilities:
- User Support: Address and resolve user issues related to hardware, software, and network problems via phone, email, or in person.
- Troubleshooting: Diagnose and troubleshoot technical issues, escalating complex problems to higher-level support or specialized teams as needed.
- Ticket Management: Create, track, and manage support tickets using a help desk software system, ensuring timely resolution and follow-up.
- Documentation: Maintain detailed records of issues and resolutions, creating and updating knowledge base articles and user guides.
ITsharepointAssistant/helpdesk
Oce Depot
2021.01 - 2022.12
- Responsibilities:
- Site Management: Assist in the creation, configuration, and maintenance of SharePoint sites, libraries, lists, and other site components.
- User Support: Provide technical support and training to end-users regarding SharePoint features, navigation, and best practices.
- Permissions Management: Assist in configuring and managing user permissions and access levels within SharePoint sites.
- Troubleshooting: Resolve issues related to SharePoint functionality, including resolving errors and performance problems.
Education
Bachelor of Science In Information Technology -
Coastal Carolina University
05.2024
Skills
- Technical Knowledge
- Communication Skills
- Organizational Skills
- Work with tablets, laptops, and desktops
- Customer support
- Conflict Resolution
- Leadership
- System Analysis
- Printers, scanners, and operating systems
- Ticket management
- Security Data Protocols
- Data Processing
- Network Infrastructure Monitoring
- Remote Support
- Help Desk Software
- Active Directory knowledge
- Project management leadership skills
- Installation Development
Accomplishments
Maintained above a 3.5 GPA all four years
Certification
- CompTIA A+
- Microsoft Certified: Windows Server
Awards
- Gupta college of science Presidents list 2020-202
- Dean's list 2023-2024
Timeline
ITHelpDesk/Troubleshooting
Snipes Enterprises
2022.01 - 2023.01
Jr. System Administrator
R Adams and Associates
2021.01 - 2024.01
ITsharepointAssistant/helpdesk
Oce Depot
2021.01 - 2022.12
Assistant Store Manager
Lids Locker Room
- Current
Bachelor of Science In Information Technology -
Coastal Carolina University
- CompTIA A+
- Microsoft Certified: Windows Server
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