Marcus Adule
Brooklyn
Summary
Professional video editor with strong customer service expertise. Demonstrated ability to rapidly learn new software and technology, coupled with extensive experience in client interactions. Consistently delivers projects on time, surpassing client expectations and achieving daily performance targets.
Overview
14
14
years of professional experience
Work History
Appointment Scheduler
Maimonides Medical Center
Brooklyn
08.2024 - Current
- Coordinated with medical staff to enhance patient scheduling and minimize wait times.
- Maintained accurate patient records and regularly updated scheduling systems.
- Assisted patients with appointment inquiries while delivering exceptional customer service.
- Ensured adherence to hospital policies and procedures for optimal compliance.
- Maintained accurate records of appointments and cancellations using scheduling software.
Patient Transporter
Maimonides Medical Center
08.2019 - Current
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Ensured timely arrival for appointments, managing patient transport schedules efficiently.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout my team.
Manager
J CLEANERS
10.2017 - 07.2019
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Antique Packing specialist
The UPS Store
02.2017 - 09.2017
- Pick up items from auction houses
- Demonstrated adaptability under pressure when adjusting to sudden changes in production schedules or inventory levels.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Balanced the need for speed with attention-to-detail while working within tight deadlines successfully meeting targets consistently.
Cashier/ Sales floor associate
Best Buy
05.2016 - 01.2017
- Provide great customer service experience to customers
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Provide a happy and healthy environment for customers/co-worker.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Welcomed customers and helped determine their needs.
Customer Service Rep
J CLEANERS
01.2012 - 01.2016
- Delivering clothes to customers, while providing exceptional customer service
- Made sure customers are willing to come back and drop off their clothing
- Answering phone calls in a respectful manner and answering any inquires that customers have.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Education
H.S Diploma -
Midwood High School
Brooklyn, NYSkills
Self Motivation
Problem-solving abilities
Sales management
Photographer, Videographer, Video editor
Skilled in adobe editing software’s (Light Room, Photoshop & Premiere Pro)
Knowledgeable in Microsoft applications (Word, Excel, Power Point & Publisher)
Working knowledge of PC and Macintosh operating systems
Personal Information
Title:
Timeline
Appointment Scheduler
Maimonides Medical Center
08.2024 - Current
Patient Transporter
Maimonides Medical Center
08.2019 - Current
Manager
J CLEANERS
10.2017 - 07.2019
Antique Packing specialist
The UPS Store
02.2017 - 09.2017
Cashier/ Sales floor associate
Best Buy
05.2016 - 01.2017
Customer Service Rep
J CLEANERS
01.2012 - 01.2016
H.S Diploma -
Midwood High School
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