Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Alaniz

Oswego,IL

Summary

At Cooper Hawk, I excelled in a high-pressure environment, enhancing customer satisfaction by ensuring swift, accurate meal delivery and maintaining stringent cleanliness standards. My strong teamwork and foodservice skills led to a significant reduction in wait times, showcasing my ability to prioritize tasks and collaborate effectively for peak performance.

Professional with experience in food service industry, prepared for this role. Strong focus on team collaboration, flexibility, and achieving results. Reliable in fast-paced environments, skilled in communication, multitasking, and customer service. Known for maintaining high standards and adapting to changing needs effortlessly.

Overview

2
2
years of professional experience

Work History

Food Runner

Coopers Hawk
04.2024 - 10.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.

Cashier

Target
02.2023 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Increased sales of promotional items by informing customers about current offers.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Education

High School Diploma -

Oswego East
Oswego, IL
01-2018

Skills

  • Strong teamwork
  • Sense of urgency
  • Cleaning and sanitizing
  • Hospitality service expertise
  • Cleanliness
  • Meal delivery
  • Foodservice
  • Food presentation
  • Service station maintenance
  • Training and mentoring
  • Food allergy awareness

Timeline

Food Runner

Coopers Hawk
04.2024 - 10.2024

Cashier

Target
02.2023 - 10.2023

High School Diploma -

Oswego East
Marcus Alaniz