Marcus Allen

• Assisted chef with planning easy but elegant appetizers to spark customer interest.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
• Communicated closely with servers to fully understand special orders for customers.
• Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
• Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Mentored staff in expectations and parameters of kitchen goals and daily work.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.

• Managed schedules, accepted time off requests and found coverage for short shifts.
• Trained and mentored new employees to maximize team performance.
• Excelled in every store position and regularly backed up front-line staff.
• Recruited and interviewed candidates for management to evaluate readiness and fit for position.
• Exercised composure under pressure and in escalated customer service scenarios.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Tracked receipts, employee hours and inventory movements.

• Mentored and motivated team members to achieve challenging business goals.
• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Managed team schedule with eye for coverage needs and individual strengths.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Oversaw computer database and physical filing systems.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Handled cash accurately and prepared deposits.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Taught staff strategies for completing work and smoothly carrying out senior management directives.
• Resolved problems promptly to elevate customer approval.

Locations I Opened:

Camby, IN

Wabash, IN

South bend, IN (Ireland Rd.)

Minooka, IL

Heartland, MI

Peru, IN

Connersville, IN

Rochester, IN

Shelbyville, IN

Just to name a few!

• Improved organizational efficiency and control costs by educating 20-40 employees on resource and time management.
• Collaborated with management to identify company training needs and scheduling.
• Developed training programs to meet company objectives.
• Developed and responded to incoming and outgoing correspondence.
• Authored, updated and implemented training procedures.
• Conducted evaluations and observed employee performance to identify areas of needed improvement.
• Developed effective training manuals, modules and teaching aids.
• Reviewed effectiveness of programs and proposed updates to maximize success.

• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Evaluated suppliers to maintain cost controls and improve operations.
• Managed budget implementations, employee evaluations and contract details.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Introduced new methods, practices and systems to reduce turnaround time.
• Identified trends in customer marketplaces to develop valuable solutions.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.