Marcus Brooks

Hours worked: 40 Hours a week minimum

• Configuring an IP based nurse call system for hospitals.
• Configuring public address systems for schools and airports.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

• Ensured the uninterrupted service of computer and VOIP phone systems for users.
• Handled installation and configuration of network printers and other peripheral devices.
• Actively monitored networks and network devices, ensuring rapid problem resolution.
• Implemented robust network security measures to mitigate data loss.
• Diagnosed and resolved hardware and software issues promptly.
• Maintained virtual private networks to ensure secure remote access.
• Troubleshot a variety of hardware and software issues daily, both in-person and remotely.

Hours worked: 40 Hours a week minimum

• Monitored employee tasks to assess efficiency and identify areas for improvement.
• Optimized computer systems to enhance operational efficiency.
• Investigated and resolved system issues, reducing operational downtime.
• Ensured the achievement of monthly shipping quotas.
• Filed freight claims to address transit-damaged or lost goods.
• Ensured the uninterrupted service of computer systems.
• Created tickets in a ticketing system for issues and addressed these issues.

Hours worked: 20-30 hours a week

• Maintained networks and computer systems for various clients, ensuring optimal performance.
• Provided maintenance and repair services for various technological equipment.
• Troubleshot a variety of hardware and software issues daily, both in-person and remotely.