Summary
Overview
Work History
Education
Skills
Recognition
Certification
Timeline
Generic

Mandy Luis Medinacruz

Springfield ,MA

Summary

  • 4+ years in management and training
  • Ability to make independent decisions in stressful situations
  • Strong interpersonal skills
  • Excellent punctuality
  • Adaptable to change
  • Inventory control
  • US Veteran

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Thorough Quality Assurance Manager creates successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections. Dependable self-starter experienced in manufacturing production, assembly, quality assurance and machine operation.

Bringing a good understanding of hazardous materials. Housekeeping requirements and quality assurance standards.

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technician

Osmose Utility Services
Springfield, MA
11.2024 - Current
  • Performed inspections on utility poles .
  • Conducted safety inspections to ensure compliance with industry standards.
  • Trained some technicians on best practices and safety protocols.
  • Collaborated with team members to improve workflow efficiency during field operations.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Retail Sales Representative

Xfinity Comcast
Springfield, MA
05.2023 - 10.2023
  • Developed strong rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
  • Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
  • Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
  • Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.

Warehouse Associate

J Polep Distribution
Chicopee, MA
09.2022 - 03.2023
  • Improved warehouse efficiency by streamlining inventory management processes.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.

Supervisor

MCAS New River
05.2021 - 06.2022
  • Responsible for overseeing 5 companies
  • Controlled and recorded the transactions of all ammunition
  • Conducted monthly inspections of 'hazardous material'
  • Responsible for the proper disposal of materials potentially presenting explosive hazard.

Ammunition Technician

United States Marine Corps
04.2018 - 06.2022

Below is all the positions I have filled while being in the United States Marine Corps from April 2018-June 2022

Team Leader

Camp Lejeune
06.2020 - 05.2021
  • Trained and managed a team of 8 personnel
  • Supervised the maintenance and transactions of 21 'magazines'
  • Constructed monthly counselings to brief personnel on their performances.

Quality Assurance

Camp Lejeune
12.2019 - 06.2020
  • Enforce the rules and regulations of the Ammunition Supply Point
  • Inspect serviceability and account for a variety of hazardous materials
  • Inspected and accounted for $7,601,390.72 in turn-ins and $21,452,642.35 in issues from September 2020 to April 2020.

Education

High School Diploma -

Springfield Central High School
Springfield, MA
05.2017

Skills

  • Strategic Planning
  • Quality Management Systems
  • Regulatory Dossiers
  • Change Control Procedures
  • Technical Knowledge
  • Critical thinking
  • Project management
  • Attention to detail
  • Teamwork abilities
  • Adaptability
  • Regulatory compliance
  • Performance monitoring
  • Customer focus
  • Product knowledge
  • Training and development
  • Continuous improvement
  • Time management
  • Customer Satisfaction
  • Critical Thinking Skills
  • Customer Service
  • Staff Supervision
  • Effective Multitasking
  • Human Resource Management
  • Strong Work Ethic

Recognition

  • Awarded the Good Conduct Medal for maintaining the standard of a United States Marine
  • Clearance provided upon request

Certification

  • Hazardous Material Handler (Ammunition Technician)
  • Licensed forklift driver
  • Secret Clearance (provided upon request)

Timeline

Technician

Osmose Utility Services
11.2024 - Current

Retail Sales Representative

Xfinity Comcast
05.2023 - 10.2023

Warehouse Associate

J Polep Distribution
09.2022 - 03.2023

Supervisor

MCAS New River
05.2021 - 06.2022

Team Leader

Camp Lejeune
06.2020 - 05.2021

Quality Assurance

Camp Lejeune
12.2019 - 06.2020

Ammunition Technician

United States Marine Corps
04.2018 - 06.2022

High School Diploma -

Springfield Central High School
Mandy Luis Medinacruz