Marcus Brown
Summary
Proactive Assistant Store Manager with extensive experience in overseeing store operations, resolving escalated customer issues, and mentoring new employees. Skilled in inventory control, POS systems, and loss prevention, with a strong focus on enhancing store efficiency and presentation. Brings exceptional leadership and problem-solving abilities to drive team success and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Dicks Sporting Goods
01.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Conducting monthly safety and LP audits to ensure the store is operating to align with company policies and procedures
Key Carrier
Dicks Sporting Goods
06.2021 - 01.2022
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Bikes and Fitness Lead
Dicks Sporting Goods
05.2018 - 10.2020
- Maintained a safe workout environment by adhering to industry standards for equipment use and facility cleanliness.
- Paired each Athlete with the equipment they needed to meet their fitness goals.
- Perform thorough safety checks on all bikes sold or brought in for repair.
Customer Service Specialist
Dicks Sporting Goods
10.2017 - 05.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
High School Diploma -
Shenendehowa High School
Clifton Park, NY06-2016
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Store Opening and Closing
- POS Systems
- Employee Scheduling
- Hiring and Training
- Loss Prevention
- Inventory counting
- Incident Reports
Timeline
Assistant Store Manager
Dicks Sporting Goods
01.2022 - Current
Key Carrier
Dicks Sporting Goods
06.2021 - 01.2022
Bikes and Fitness Lead
Dicks Sporting Goods
05.2018 - 10.2020
Customer Service Specialist
Dicks Sporting Goods
10.2017 - 05.2018
High School Diploma -
Shenendehowa High School
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