Marcus Butler
Hospitality
San Jose,CA
Summary
Creative event organizer with success in planning and executing small to large celebrations in excess of 2000 people from start to finish while maintaining highest levels of client satisfaction. Skilled in working under pressure and adapting to new situations and challenges.
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Overview
17
17
years of professional experience
22
22
years of post-secondary education
Work History
Events Manager
Sodexo Healthcare
Stanford, CA
09.2019 - Current
- Managed administrative logistics of events planning, event booking and event promotions.
- Nurtured and built relationships with florists, photographers and musicians and industry contacts to obtain to achieve favorable items
- Coordinated with kitchen and catering staff on delivery, timing and service style of food.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Assistant Dining Room Manager
Sodexo|Stanford Hospital
Palo Alto, CA
09.2013 - 09.2019
- Supervise up to 12 staff in daily operations in multiple locations
- Interact with production team to carry out client menu requests
- Complete Event Coordination/Execution: From small gatherings to events in excess of 2000 guests
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health code and sanitation requirements, maintaining kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Catering
Total Success Staffing
San Bruno, CA
10.2008 - 09.2013
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Executed synchronized meal service simultaneously serving multiple guests.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Provided friendly, courteous service to create memorable moments for guests.
Waiter/Room Service Attendant
Meritage Resort And Spa
Napa, CA
08.2005 - 07.2008
- Maintained detailed knowledge of menu items as well as Wine and Spirits menu to drive sales
- Met with chef to review daily specials and menu changes.
- Took incoming orders over the phone and entered into MICROS POS
- Set up carts, expedite outgoing orders and assisted transport carts to 375+ room resort
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Verified accuracy and quality of orders before delivery.
- Shared knowledge of menu items and flavors, and wine pairings enabling customers to make personal decisions based on taste and interest.
Education
Business
Napa Valley College
Napa, CA 08.2001 - 06.2002
Business
Contra Costa College
San Pablo, CA 08.2002 - 06.2023
Skills
Stanford/SODEXO contractor/SEIU Labor Relations
Technical Applications: Catertrax, Kronos Labor Management, Food Management Systems (FMS), Sodexo Menu Graphics, Market Connection, API Scheduler, InfoGenesis, Yelp-SeatMe, Smartsheet,
Microsoft Office (Word, Outlook, Excel, Power Point, Teams)
ServSafe-Food Protection Manager CertificationEvent sales in excess of 25 million/yr
Cross-functional teams leadership
Canva Digital marketing
Scheduling API (SHC)/ Kronos Sodexo
Menu planning
Client meetings/ venue walkthroughs
Team mentorship
Timeline
Events Manager
Sodexo Healthcare
09.2019 - Current
Assistant Dining Room Manager
Sodexo|Stanford Hospital
09.2013 - 09.2019
Catering
Total Success Staffing
10.2008 - 09.2013
Waiter/Room Service Attendant
Meritage Resort And Spa
08.2005 - 07.2008
Business
Contra Costa College
08.2002 - 06.2023
Business
Napa Valley College
08.2001 - 06.2002