Marcus Candy
Bojangles' Famous Chicken 'n Biscuits
Burlington,NC
1
Certification
12
years of professional experience
Efficient General Manager with a willingness in enhancing service efficiency, driving operational excellence, and implementing of teamwork. Efficient in training and development, problem resolution, and customer relations.
Work History
Shift Manager
1 Year 2 Months- Oversaw daily operations to ensure staff were knowledgeable of their duties, provide excellent service to customers and be in compliance with company standards.
- Trained and mentored staff on operational procedures, enhancing team performance and efficiency.
- Implemented process improvements that reduced wait times and increased customer satisfaction ratings.
- Managed inventory levels, ensuring availability of products while minimizing waste and costs.
- Enforced safety protocols, maintaining a secure work environment for both employees and customers.
General Manager
5 Years 11 Months- Directed daily operations to enhance service efficiency and customer satisfaction.
- Trained and mentored staff, accountability, and teamwork.
- Enhanced training programs to improve employee skills and service delivery consistency.
- Developed and implemented strategies to increase sales and profitability.
Manager
4 Years 8 Months- Oversaw daily restaurant operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff to enhance performance and maintain high food quality standards.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Developed employee schedules to maximize staffing
Education
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Effective leader
Team leadership
Customer relations
Training and development
Inventory control
Goal setting
Employee scheduling
Verbal and written communication
Motivation
Certification
- Cerificate in Serve Safe Training
Timeline
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
04.2025 - CurrentRead More
General Manager
Popeyes
03.2019 - 02.2025Read More
Manager
Wendy's
06.2014 - 02.2019Read More
George Washington High School
High School Diploma
Read More