Marcus Charley
Indio,California
Summary
Forward-thinking professional offering more than 8 years of experience working in fast-paced kitchens. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Cook Shift Leader
Kimpton Rowan Palm Springs Hotel
Palm Springs, CA
11.2022 - 08.2024
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Maintained well-organized mise en place to keep work consistent.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients without sacrificing quality.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Line Cook/Prep
Enclave F.A.M.
La Jolla, CA
02.2022 - 10.2022
- Opening procedures each shift included turning on equipment and setting up the kitchen and 2nd prep kitchen for service in a timely manner
- Inspected and received fresh produce, meats, and dairies and promptly stored them in proper rotation to ensure products were used oldest to newest
- Threw away any expired product and documented the item and how much was thrown
- Pulled any product according to the prep sheets and prepped each item according to recipe to ensure quality food
- Worked in a clean manner following all sanitation procedures and cleaned any workstation as soon as finished
- Grilled, sauteed, fried, and baked food to proper temperatures to ensure food is safe to eat and presented each plate as clean as possible
- Started and completed multiple orders at once in order to maximize efficiency and keep ticket times as low as possible so guests would not wait long for their orders
- Helped the manager maintain inventory by keeping fridges and dry foods clean and organized and adding any items low to the order list
- Closing procedures included properly storing and labeling all products on the line, cleaning and sanitizing all work stations in both kitchens, washing dishes, and scrubbing floors.
Manager
Red Lobster
Palm Desert/La Mesa, CA
08.2013 - 02.2022
- Provided excellent customer service, operated the cash register, finalized sales transactions
- Maintained a clean orderly work station, screened photo identification cards for alcohol purchases
- Managed a staff of up to 20 associates
- Ensured staff adherence to company policy, California laws and organization expectations
- Created work schedules, completed inventory, managed store budget, and proofed employee hours before processing payroll
- Ordered all purchases of products, accepted and verified products received and vendor purchases outsourced through the district
- Provided effective performance feedback to staff
- Planned and evaluated methods to improve efficiency
- Held staff meetings to review progress or focus points for improvement as a team while fostering a positive work environment and camaraderie
- Assigned patrons to tables suitable for their needs, and according to rotation so that servers received an appropriate number of tables
- Answered telephone calls and responded to inquiries or transferred calls
- Maintained knowledge of principles and processes for providing customer and personal services
- This included customer assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Busser/Server
The Alley Bar & Grill
Aiea, HI
01.2013 - 02.2013
- Provided quality customer service for up to thirty guests at a time
- Maintained knowledge of all items on the menu from ingredients to preparation including alcoholic beverages and identifying appropriate wines
- Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff
- Monitored food distribution, ensured that meals were delivered to the correct recipients and that guidelines, such as those for special diets, were followed
- Prepared checks that itemized and totaled meal costs and sales taxes
- Performed cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Maintained serving station areas, equipment, and utensils in a clean and orderly condition
- Ran more than one section on busy nights, and handled any large parties alone.
Sales Associate
Walmart
San Marcos, CA
01.2009 - 12.2010
- Provided excellent customer service and answered customers' questions about merchandise, as well as advised customers on merchandise selection
- Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accepted cash or charge card for purchases
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
- Packed and unpacked items to be stocked on shelves in stockrooms, and out on the merchandising floor
- Marked stock items using identification tags, stamps, electric marking tools, or other labeling equipment
- Operated pallet jacks to relocate or work palletized product for every truck period.
Department Supervisor
Mervyn’s
Palm Desert, CA
01.2007 - 12.2009
- Directed and supervised employees, maintained inventory, reconciled cash receipts, and customer service
- Monitored sales activities to ensure customer satisfaction, great customer service and quality goods
- Reviewed operational records and reports to project sales and determine profitability
- Directed and coordinated activities of personnel engaged in buying, selling, and distributing materials, equipment, and supplies
- Prepared and processed requisitions and purchase orders for supplies and equipment
- Planned, developed, and provided training and staff developmental programs
- Obtained, organized, and developed training procedure manuals, guides, and course materials
- Hired staff for three sites, oversaw and enforced training to ensure meeting productivity.
Education
Associates Degree Automotive Technology -
Universal Technical Institute
High School Diploma -
Indio High School
Skills
- Food Handlers card, current
- Familiar with most Restaurant POS systems
- Proficient with Microsoft Office
- Work Efficiently
- Teamwork Oriented
- Food Storage
- Knife Skills
- Sanitation Procedures
- Food Safety
Timeline
Cook Shift Leader
Kimpton Rowan Palm Springs Hotel
11.2022 - 08.2024
Line Cook/Prep
Enclave F.A.M.
02.2022 - 10.2022
Manager
Red Lobster
08.2013 - 02.2022
Busser/Server
The Alley Bar & Grill
01.2013 - 02.2013
Sales Associate
Walmart
01.2009 - 12.2010
Department Supervisor
Mervyn’s
01.2007 - 12.2009
Associates Degree Automotive Technology -
Universal Technical Institute
High School Diploma -
Indio High School