Marcus Cisneros
Summary
Accomplished Loan Car Manager at Ewing Buick GMC, adept in workforce and performance management. Excelled in enhancing team agility, fostering customer relationships, and resolving conflicts with a professional demeanor. Proven track record in financial management and sales techniques, achieving significant improvements in team performance and customer satisfaction. Skilled in verbal communication and business planning, consistently meeting and exceeding set objectives.
Overview
5
5
years of professional experience
Work History
Loan Car Manager
Ewing Buick GMC
09.2022 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Mortgage Consultant
JPMorgan Chase
12.2019 - 09.2022
- Oversaw sales and underwriting processes of mortgage lending office.
- Worked with underwriters to fix application problems and resolve issues.
- Fielded customer complaints and provided solutions.
- Explained different types of loans pertaining to client situations.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Purchaser
Wells Auto Group
05.2019 - 09.2019
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Negotiated with suppliers, vendors and other representatives.
Education
Bachelor of Science - Business
DeVry University
Villa Park, IL03.2025
High School Diploma -
Lone Star High School
Frisco, TX02.2019
Skills
- Workforce Management
- Performance Management
- Contract Management
- Expense Tracking
- Staff Development
- Business Administration
- Financial Management
- Expectation setting
- Performance Evaluations
- Sales Techniques
- Verbal and written communication
- Business Planning
Timeline
Loan Car Manager
Ewing Buick GMC
09.2022 - Current
Mortgage Consultant
JPMorgan Chase
12.2019 - 09.2022
Purchaser
Wells Auto Group
05.2019 - 09.2019
Bachelor of Science - Business
DeVry University
High School Diploma -
Lone Star High School
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