Marcus Clarke

The Branch Operations Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams commercial paint store. This includes supporting all aspects of store operations, including customer service, marketing, merchandising, inventory, finances, and store safety. This role will assist in supervising and training store staff and be responsible for contacting customers to generate sales leads.

• Support business strategies to increase sales and optimize profitability
• Ensure high levels of customer satisfaction through excellent service
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Build positive relationships with wholesale customers
• Complete store administration
• Ensure compliance with policies and procedures including safety, loss prevention, and security
• Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays
• Support employee training, development, performance management, and corrective action
• Respond to and resolve any customer and/or employee complaints
• Partner with Store Manager to make outside sales calls to increase market share

As a case manager at a federal center, I was tasked with managing and

supervising over 400 individuals. My duties included signing individuals

up for educational programs as well as career programs, insuring that

individuals meet and accomplish set standards, and mentoring both

residents and staff members. I was also tasked with keeping and

obtaining classified information for the benefit of the facility, budgeting

copywriting staffing. In addition to these tasks, due to my public relations

background I was responsible for drafting release of information to

interested parties, report writing and editing of all written communications.