Marcus Cooper
Minneapolis,MN
Summary
Credit analyst and operations manager with a background in credit risk review, accounts receivable, collections, and customer account management. Leads invoicing, cash application, and team training while improving cash flow, reporting, and service quality across finance and operations settings.
Overview
19
19
years of professional experience
Work History
Dock Forklift Driver
XPO
Burnsville, Minnesota
06.2026 - Current
- Staged shipments in designated XPO terminal locations for outbound routing.
- Loaded and unloaded trailers following XPO shipping and receiving procedures.
- Operated forklift to move freight across XPO dock areas safely.
- Conducted regular safety checks on dock forklift and other warehouse equipment.
- Inspected pallets, wraps, and freight for damage before dock transfer.
- Used handheld scanners for warehouse management system compliance.
Credit Analyst
Mitsubishi HC Capital America
Edina, MN
03.2025 - 03.2026
- Assess credit risk and provide recommendations supporting sound lending decisions.
- Analyzed financial statements, credit reports, and payment histories to evaluate customer creditworthiness, informing lending decisions.
- Utilized analytical tools and reporting systems to monitor portfolio performance, identifying trends to mitigate risk.
- Managed commercial customer accounts, fostering strong business relationships to enhance client retention.
Operations / Accounts Receivable Manager
Taylor Freezer Sales Co./ Tampa Bay Beverage Co
10.2018 - 03.2025
- Directed accounts receivable operations, invoicing, collections, and cash application functions.
- Improved cash flow through proactive account management and customer issue resolution.
- Developed reports and performance metrics to support business decision-making.
- Trained employees and collaborated across departments to improve efficiency and customer satisfaction.
Package Handler (Seasonal)
UPS
10.2024 - 02.2025
- Processed and sorted high-volume shipments, ensuring timely delivery during peak holiday operations.
- Consistently met productivity and safety standards in a fast-paced warehouse environment.
- Exhibited reliability and strong work ethic across multiple seasonal assignments, contributing to team stability.
Legal Assistant
Mixon and Ryan Law office
Palm Harbor, FL
01.2017 - 12.2017
Collector Agent
Revenue Systems Inc
Dunedin, FL
03.2015 - 08.2016
- Maintained relationships with insurance companies dealing with workers compensation insurance
- Oversight of State of Florida workers' compensation and reporting
- Collection of payments along with timely notifications of past due payments.
- Communicated with injured employees, supervisors, and insurers regarding
Credit and Collections Manager
Credit Adjustments LLC
Saint Louis Park, MN
03.2014 - 03.2015
- Managed collections of tuition loans for institutions throughout Midwest, ensuring timely repayments and maintaining relationships.
- Facilitated loan consolidations of Perkins Loans, simplifying repayment processes for borrowers.
- Achieved top collector status by utilizing knowledge of FDCPA and Perkins loans to enhance collection efforts.
- Surpassed monthly collection goal of $40k, achieving average of $60k as top performer in February.
Collections Manager
Credit Control, Inc.
01.2009 - 01.2013
- Managed collection strategies, negotiated account resolutions, and supported recovery objectives.
- Supervised collection staff, monitored performance, and provided coaching and training.
- Ensured compliance with FDCPA requirements and company standards.
- Earned promotion from Debt Collector to Collections Manager based on performance and leadership.
Fundraising Coordinator
Twin Cites Public Television
Saint Paul, MN
12.2007 - 12.2008
- Provided member services by collecting donations and organizing fundraising activities.
- Coordinated activities for members, ensuring participation and engagement.
- Managed relationships with contributors and members, fostering communication and support.
Education
B.S - Business Management
University of Wisconsin
05-2009
NA- Transferred - accounting
Brown College
MN01-2009
Associate of Applied Science - Television & Film Production
Brown College
08-2008
Skills
- Payment reconciliation
- Debits & credits
- Warehouse operations
- Client management
- Logistics coordination
- Accountability
- Workday
- Phone collections
- Credit card payment processing
- Skip tracing
- Collaboration with manufacturing teams
- Credit card accounts
- Debt collection arbitration
- Account management
- Conflict resolution
- Agency-based debt collection
- ADP
- Student loan debt collection accounts
- Dispute resolution
- Analysis skills
- Team management
- Process improvement
- Office experience
- Deadline compliance
- Loading and unloading cargo
- Safety awareness
Timeline
Dock Forklift Driver
XPO
06.2026 - Current
Credit Analyst
Mitsubishi HC Capital America
03.2025 - 03.2026
Package Handler (Seasonal)
UPS
10.2024 - 02.2025
Operations / Accounts Receivable Manager
Taylor Freezer Sales Co./ Tampa Bay Beverage Co
10.2018 - 03.2025
Legal Assistant
Mixon and Ryan Law office
01.2017 - 12.2017
Collector Agent
Revenue Systems Inc
03.2015 - 08.2016
Credit and Collections Manager
Credit Adjustments LLC
03.2014 - 03.2015
Collections Manager
Credit Control, Inc.
01.2009 - 01.2013
Fundraising Coordinator
Twin Cites Public Television
12.2007 - 12.2008
B.S - Business Management
University of Wisconsin
NA- Transferred - accounting
Brown College
Associate of Applied Science - Television & Film Production
Brown College