Marcus Coston
Annapolis,MD
Summary
Dynamic and customer-focused professional with experience at Giant Food as an Online Personal Shopper. Demonstrated expertise in product selection and order accuracy, leveraging strong communication skills and empathy to enhance customer satisfaction. Proven ability to streamline processes and maintain high standards of service in fast-paced environments.
Diligent [Desired Position] with strong background in providing personalized shopping experiences. Efficiently handled customer requests and curated product selections to enhance client satisfaction. Demonstrated exceptional communication skills and attention to detail in every interaction.
Overview
11
11
years of professional experience
Work History
Online Personal Shopper
Giant Food
02.2023 - 09.2025
- Assisted customers in selecting products based on preferences and needs.
- Utilized e-commerce platforms to process orders efficiently and accurately.
- Communicated effectively with clients to ensure satisfaction with purchases.
- Researched product availability and pricing to provide informed recommendations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Dishwasher
Express Employment
03.2020 - 02.2023
- Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
- Sorted and organized dirty dishes, utensils, and cookware for efficient cleaning processes.
- Assisted kitchen staff by maintaining a constant supply of clean dishes during peak service hours.
- Monitored inventory levels of cleaning supplies and reported shortages to management promptly.
- Trained new employees on proper dishwashing techniques and safety protocols to ensure compliance.
- Maintained high standards of hygiene by regularly sanitizing work areas and equipment used in dishwashing operations.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Dshwasher
Ginger Cove Assisted Living
01.2016 - 06.2019
- Operated commercial dishwashing equipment to maintain cleanliness and sanitation standards.
- Ensured efficient workflow by organizing dishes and utensils for rapid processing.
- Assisted kitchen staff by maintaining clean workstations and removing waste promptly.
- Implemented time-saving techniques to streamline dishwashing processes and reduce turnaround time.
- Trained new employees on proper cleaning procedures and equipment usage for safety compliance.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Resolved issues related to equipment malfunctions, enhancing operational efficiency during peak hours.
- Followed supervisor instructions to complete tasks on time.
Line Cook
Shake and Steeak
01.2015 - 06.2018
- Trained new staff on cooking techniques and safety protocols.
- Streamlined food preparation processes, enhancing overall kitchen productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
Education
High School Diploma -
Jefferson High School
Washington, PA03-2015
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Customer service
Timeline
Online Personal Shopper
Giant Food
02.2023 - 09.2025
Dishwasher
Express Employment
03.2020 - 02.2023
Dshwasher
Ginger Cove Assisted Living
01.2016 - 06.2019
Line Cook
Shake and Steeak
01.2015 - 06.2018
High School Diploma -
Jefferson High School
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