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 Tech-savvy Applecare Advisor bringing 5+ years of hands-on experience providing thorough support and product resolution for customers, while driving and meeting sales expectations. Systematic and hardworking individual with strong problem-solving and troubleshooting abilities. Skillful in managing call flow, installing software, creating and running team projects, and using intricate company software. Recognized for exceptional, up-to-date knowledge of Apple and Windows technology and applications. 

Skilled at-home advisor with a background in providing superior customer service, troubleshooting technical issues, and maintaining high customer satisfaction. Strengths include strong verbal communication skills, patience, and the ability to multitask efficiently. Previously contributed to improving customer service quality by solving complex technical problems swiftly and effectively.
Seeking an opportunity to apply my training and skills in a co-op, internship, full-time, or part-time position within your company. Skilled at-home advisor with a background in providing superior customer service, troubleshooting technical issues, and maintaining high customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Web Developer with 8 years of experience in HTML5, CSS, JavaScript, React, and Python. Specializesin responsive and user-centric designs, enhancing user experience and engagement. Passionate about leveraging cutting-edge technologiesto deliverinnovative and effective web solutions.

Marcus Pettway

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AppleCare Advisor (Remote)

Technical Support Specialist

IT Support Technician

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M.S. - Information Technology

B.S. - Business Management

A.S. - Information Technology

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Technical Support Specialist

IT Support Technician

AppleCare Advisor (Remote)

M.S. - Information Technology

B.S. - Business Management

A.S. - Information Technology

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