Marcus Davis
Account Development Manager
Savannah,GA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
PPG Lead Sales Specialists
PPG Paints
Augusta, GA
08.2006 - 02.2018
- Managed customer accounts, including order entry, invoicing, and follow-up services.
- Maintained records of all sales activities, including customer contact information and product orders.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Checked store shelves and restocked products from inventory in back room.
- Cross-trained on different positions to best support team during peak periods.
- Familiarized self with new products and services to engage with customers about features and benefits.
- Built repeat customer base by driving excellent loyalty program and data capture.
PPG Store Manager
PPG Paints
Jacksonville , FL
01.2017 - 01.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Provided feedback on marketing campaigns to improve effectiveness.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Account Development Manager
PPG
- Identified and developed business opportunities with new customers.
- Developed sales strategies to meet customer needs and maximize revenue growth.
- Conducted market research to identify potential customer segments and industry trends.
- Develop relationship building solutions.
- Managed customer accounts, ensuring that all inquiries were handled promptly and efficiently.
- Researched industry competitors to develop competitive pricing models.
- Implemented strategies for increasing customer retention rates.
- Negotiated contracts with clients to ensure mutually beneficial agreements.
- Analyzed customer data to identify areas of improvement in product offerings or services.
- Assisted in the preparation of proposals, quotes, and other sales documents.
- Strengthened profit opportunities by developing key customer relationships and managing resources to meet sales objectives.
Education
Bachelor of Science - Information Technology/ Business
University of Phoenix
Augusta, GA09-2013
Skills
- Territory Management
- Pipeline Management
- Sales Presentations
- POS System Operation
- Relationship Building
- Sales Strategy
- Customer Service
- Customer Care
- Persistent and Resilient